October Big Stage: How to Get Your Customers to Tell You the Truth

How often have you been surprised and blindsided about things you should have known about? For example, you thought things were great with a customer and then you find out they’re not, or you think you’re going to get a piece of new business and you find out the customer went with a competitor. In all these cases you thought, “If I had only known, we could have done something about it.” This happens at work and in our personal life.

We have found by working with thousands and thousands of people in almost every market segment that the biggest problem is not what people say, it’s what they don’t say, and the key is to Get the Unsaid Said™ and then to resolve that issue.

• Learn how to specifically get anyone to tell the real truth no matter their personality, or previous history.
• Learn the specific 7 strategies to get anyone to tell you the real truth so you can resolve their issues to dramatically increase sales, revenue, and profitability of your organization.
• Never be surprised or blindsided again.

People have used these techniques not only at work but at home to do everything from save their marriage, address issues with children, and get exactly what they want.

Light breakfast and networking will begin at 8am. The speaker will hit the stage at 8:30am and go to 10am. Networking will continue until 10:30am. Since it’s a hybrid program, you can register for the virtual portion starting at 8:30am.

WHO SHOULD ATTEND:

• Business-to-business sales leaders and managers.
• Tech sales professionals.
• Salesforce partners.
• Business owners looking to grow their sales acumen.
• Marketing and sales support professionals.

ABOUT STEVEN GAFFNEY

Steven Gaffney, CEO of the Steven Gaffney Company, is the leading expert on creating Consistently High Achieving Organizations (CHAO)™ including high-achieving teams, honest communication, and change leadership. He is one of the few leadership experts that can guarantee results. With almost 30 years of experience, Steven has become the go-to person and trusted advisor for countless top leaders and executive teams from Fortune 500 companies, associations, U.S. government agencies, and the military. He is also a highly regarded author and a sought-after speaker. Steven has made complex challenges easy and predictable to solve. He created Consistently High Achieving Teams (CHAT)®, Powerful Culture®, 2-hour and 18-minute Strategy™, and the legendary course, “The Fish Isn’t Sick…The Water is Dirty” on how to have honest, open communication and resolve issues with anyone.

Host or Publisher Institute for Excellence in Sales