NZSBA The Board’s Role in Concerns and Complaints Workshop –Rotorua

No one enjoys handling a concern or a complaint, but sometimes your board may have to.

This session aims to help you understand why people complain, how your board can confidently navigate the complaint process, and how you can use the feedback to improve.

Join us as we explore:

· The nature of concerns and complaints and your board’s role in handling them.

· Following your concerns and complaints process, allowing for natural justice, and remaining open and transparent.

· What to do when a complaint involves a staff or board member.

· Actions that can be taken when a complaint cannot be resolved.

Before you attend

We recommend familiarising yourself with the following:

· Your board’s concerns and complaints policy and process.

· Our Resource Centre > Concerns and Complaints

Host or Publisher NZSTA