MHN - May Session
Schedule
Tue May 26 2026 at 03:00 pm to 05:30 pm
UTC+01:00Location
The Grand Hotel Birmingham | Birmingham, EN
About this Event
MIDLANDS HOSPITALITY NETWORK
Tuesday 26th May | 3:00pm – 5:30pm
Your specials change weekly. Your allergen info changes with the menu. Your complaint process exists in someone's head. And your team is expected to know all of it, all the time.
In this session, Chris Fletcher, founder of Tech on Toast and former Director of Operations at Carluccio's, will show you what an AI-powered knowledge base actually looks like in a real hospitality business, why it matters for your revenue, and how straightforward it is to get one up and running.
No laptops needed. Just come ready to think differently about how your team gets information.
WHAT YOU'LL SEE
> A live demo of an AI knowledge base in action, answering real hospitality questions in seconds
> Real examples of how operators are using it before, during, and after service
> What happens when a team member asks about allergens, specials, or the guest complaint process and gets an instant, accurate answer
WHY IT MATTERS RIGHT NOW
Every missed upsell, slow table turn, and wrong allergen answer has an information gap behind it. When your team has to find a manager to answer a basic question, that's a revenue problem as much as a service one. An AI knowledge base puts the right answer in front of the right person at the right moment, without adding to your workload.
WHAT YOU'LL WALK AWAY WITH
> A clear understanding of what an AI knowledge base is and isn't
> Practical examples you can take back and act on this week
> Access to Stacked Chat, free to get started in your own business
YOUR HOST: CHRIS FLETCHER
Founder of Tech on Toast. Former Director of Operations at Carluccio's. Chris has been bridging the gap between hospitality and technology for years, and he does it without the jargon. Members of his team will also be on hand after the session if you want to chat through how any of this could work for your business.
Date: Tuesday 26th May 2026
Time: 3:00pm – 5:30pm
Venue: The Grand Hotel, Birmingham
Arrival: Tea and coffee on arrival
Afterwards: Drinks from our sponsor, Inn Express - as always, we encourage you to stay back and enjoy a post-session digestif.
MHN is for operators only, i.e. you work in a hospitality business or own one. If you are a supplier and wish to sponsor a session, please contact [email protected]
Where is it happening?
The Grand Hotel Birmingham, 1 Church Street, Birmingham, United KingdomEvent Location & Nearby Stays:
GBP 0.00
