Mastering Difficult Conversations & Negotiation:1 Day Course Edmonton
About this Event
About the Course:
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
If you would like weekend training sessions, kindly reach out to us at for availability and scheduling.
Course Overview
Held in Edmonton, this course builds the core communication skills behind successful negotiation. You'll explore how to plan your approach, listen for hidden interests, stay composed under pressure, and communicate your position persuasively. Graduates finish with the confidence to negotiate strategically and the skills to reach win-win outcomes.
Key Benefits
- Communicate with greater impact during negotiation discussions.
- Use active listening to uncover what others truly need and value.
- Stay composed and make thoughtful decisions under pressure.
- Build professional trust, rapport, and credibility.
- Create proposals that support positive outcomes for everyone involved.
Target Audience
- Managers and Team Leaders
- Business Development and Sales Professionals
- Entrepreneurs and Consultants
- Procurement and Vendor Management Teams
- Project Managers and Client-Facing Executives
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In-House Session
Bring the workshop to your workplace with a tailored in-house session aligned with your organization’s industry, communication practices, team requirements, and negotiation goals.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1 | Foundations of Negotiation Communication
Info: • Understanding negotiation psychology and human behaviour
• Exploring the key stages of negotiation
• Using tone, timing, and body language effectively
• Icebreaker Activity
Module 2 | Building Rapport & Trust
Info: • Establishing credibility and openness
• Using active listening as a negotiation advantage
• Asking questions to uncover interests and priorities
• Case Study
Module 3 | Verbal & Non-Verbal Persuasion Techniques
Info: • Using language that influences and persuades
• Managing voice, tone, and silence strategically
• Reading non-verbal cues in high-stakes discussions
• Practice Exercise
Module 4 | Managing Emotions & Conflict
Info: • Handling pressure and tension with composure
• Recognizing and diffusing manipulation tactics
• Turning disagreement into constructive dialogue
• Role Play
Module 5 | Communicating for Win-Win Outcomes
Info: • Framing proposals around mutual value
• Encouraging collaboration and compromise
• Avoiding defensive and confrontational communication
• Group Exercise
Module 6 | Negotiation Across Cultures & Teams
Info: • Navigating cultural and personality differences
• Managing virtual and cross-functional negotiations
• Maintaining professionalism across digital channels
• Case Study
Module 7 | Application & Practice
Info: • Participating in a real-world negotiation simulation
• Receiving feedback and participating in a debrief
• Creating a personal negotiation communication strategy
• Action Plan Review
Where is it happening?
Event Location & Nearby Stays:
CAD 724.76 to CAD 931.76
