Mastering Challenging Customer Interactions

This half-day immersive workshop in Melbourne CDB will teach you practical insights and tactics for dealing with complaints and challenging customer behaviours, as well as how to use them to promote customer satisfaction and business growth.

Join us for an uplifting half-day training aimed to help you improve your customer service skills.

What You Will Learn:

• Explore the various categories of customer complaints.
• Discover effective methods for pinpointing the underlying issues.
• Gain insights into the psychology driving demanding behaviours.
• Acquire proficiency in utilising communication skills to resolve complaints.
• Master the art of delivering negative news to customers in a positive manner.
• Transform negative feedback into valuable, actionable insights.
• Develop the ability to establish rapport even in challenging interactions.
• And more ...

In addition, hands-on group and individual activities will help you apply what you've learned, reinforce your understanding, and develop practical skills.

Who Should Attend:

• Customer Service Professionals: Elevate your customer service skills and learn advanced techniques for managing complaints effectively.
• Business Owners/Managers: Gain insights into how leveraging complaints can contribute to overall business growth and reputation management.
• Frontline Staff: Equip yourself with the tools to handle complaints confidently, ensuring every customer interaction is an opportunity for positive engagement.

Fast Facts:

• Duration: Half-day workshop with high participation.

• Catering: Complete refreshment break provided.

• Engagement: Group discussions and practical tasks incorporated.

• Materials: Training materials are provided.
• Networking: Connect with like-minded professionals.

• Virtual Mentoring: Complimentary 30-minute virtual mentoring session to apply workshop concepts directly to your business.

⚠️Limited Seats. Secure Your Spot Now!

Don't pass up this unique opportunity to improve your skills in handling difficult client contacts. Invest in your professional development to ensure you are prepared to handle every customer engagement with confidence.

Offers:

We offer the following discounts for group registration; please contact us at [email protected] to get assistance:

• Groups of 3 people 10% Discount
• Groups of 5 people 15% Discount

Note:

If you would like to have this course customised and delivered exclusively for your group, we offer on-site training. Please contact us at [email protected] for more information on on-site or corporate training.

Host or Publisher STEXEN Solutions