Master the Art of Tough Conversations (In Person)

Unlock the confidence to tackle difficult conversations with clarity, calm, and resilience.

Did you know that 67% of people avoid having courageous conversations? From providing performance feedback to managing challenging customer interactions, these conversations are inevitable in the workplace - and avoiding them can undermine relationships and productivity.

The Master the Art of Tough Conversations Program equips you with the tools and strategies to lead these conversations confidently and effectively, transforming challenges into opportunities for growth and connection.

In this highly interactive program, you’ll learn how to:

• Navigate high-stakes conversations with clarity and confidence.
• Deliver feedback in a way that fosters growth and collaboration.
• Stay composed and resilient under pressure.
• Transform conflict into connection using proven communication techniques.
• Build trust and strengthen relationships through effective dialogue.

Walk away with:

• A practical toolkit for leading courageous conversations.
• Strategies to handle tough topics with empathy and accountability.

• Increased confidence to address difficult situations proactively.

• Defining a challenging conversation: Understand what makes a conversation difficult and identify key triggers.
• Exploring the role of emotions: Learn how emotions impact communication and how to manage them effectively.
• Critical conversational skills: Develop essential skills to navigate tough conversations with clarity and empathy.
• Tips for navigating challenging conversations: Practical advice to stay composed and in control.
• Strategies to build agility and resilience: Enhance your ability to adapt and recover quickly during and after challenging conversations.

What Participants Are Saying

"This program helped me approach tough conversations with clarity and confidence. I no longer avoid them, and I’ve seen a noticeable improvement in my team’s performance and trust."
— Senior Leader, Energy Sector

Price:

Normal Full Price: $450 + GST

Early Bird Price (for individual bookings before 28 February 2025): $395 per person + GST

Group Bookings (5 or more): $350 per person + GST

Recommended (Optional): Individual EQ Profile with 1 hour debrief and / or Coaching prior / post program. Contact us on [email protected] for more information.

What does the price include?

The price includes:

• Gourmet afternoon tea
• All resources for program
• Access to the Alumni Group where we share relevant articles and resources to enhance and integrate the learning

Can I pay by invoice?

Yes, absolutely! Send an email enquiry to [email protected] and we will issue an invoice for you or request an invoice via Eventbrite.

Can we customise this program and bring it in-house?

Absolutely, contact us on 08 7111 0947, or [email protected] to explore how we can bring this incredible work into your organisation.

Host or Publisher Angela Giacoumis & John Dare: Emotous Co-founders