Managing People Effectively: 2 Days Workshop – Gold Coast
Schedule
Mon, 27 Apr, 2026 at 09:00 am to Tue, 29 Sep, 2026 at 05:00 pm
UTC+10:00Location
Regus Surfers Paradise | Surfers Paradise, QL
About this Event
Bring your team and save:
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
About This Course
Duration: 2 Days (9:00 AM – 5:00 PM)
Delivery Mode: Classroom / In-Person Workshop
Language: English
Credits: 16 PDUs / Training Hours
Certification: Course Completion Certificate Provided
Refreshments: Lunch, tea/coffee, and snacks included
Course Overview:
This interactive two-day course equips new line managers and supervisors with essential management skills. Through fun, hands-on activities, participants learn to set clear objectives, monitor performance, motivate staff, practice situational leadership, and give constructive feedback. The program concludes with a practical role-play to reinforce the concepts learned.
Learning Objectives:
· Identify qualities and skills of an effective manager or supervisor.
· Set clear objectives and instructions to drive performance.
· Apply MBWA to monitor standards effectively.
· Monitor staff performance against quantitative and behavioral goals.
· Deliver constructive feedback to maintain performance.
· Apply situational leadership principles.
· Motivate and engage staff effectively.
Target Audience:
Business professionals, people managers, line managers, and supervisors seeking to enhance their people management skills.
Why Choose This Course?
This course blends theory with practice, providing hands-on activities and real-world scenarios to strengthen management skills. Participants not only learn key management concepts but also apply them through interactive exercises and role-plays. By the end, managers will be better equipped to set direction, monitor performance, motivate their teams, and give constructive feedback confidently.
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Want to Train Your Entire Team Together?
Our group training options allow your entire team to learn and practice these essential management skills together, fostering a consistent approach to leadership across your organization.
Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module One: Introduction
Info: o The Four Management Fundamentals
o What’s your job?
o The Perfect Manager – Activity
o The Perfect Employee – Activity
Module Two: Setting Direction
Info: o The Management Cycle
o Situational Leadership
o Goals and Direction Setting
o SMART Goals – Making the Intangible Tangible
Module Three: Monitoring Performance
Info: o Monitoring Performance Against Quantifiable Objectives
o Monitoring Performance Against Behavioral Objectives
o Management By Walking Around (MBWA)
o “You Get What You Inspect” – Activity
Module Four: Keeping Staff Motivated
Info: o What Motivates Us?
o Maslow’s Hierarchy of Needs
o Herzberg’s Motivational Model
o Skill vs Will Matrix
Module Five: Giving Feedback
Info: o Positive and Negative Feedback
o BEF Formula for Constructive Feedback
o Forum Theater Interactive Role Play and Case Study
Where is it happening?
Regus Surfers Paradise, GOLD COAST, Surfers Paradise Level 13 50 Cavil Avenue Surfers Paradise Gold Coast Queensland 4217 Australia, Surfers Paradise, AustraliaEvent Location & Nearby Stays:
AUD 1142.75 to AUD 1481.58
