Management essentials (29 January 2025)

The most common reason for leaving a job is dissatisfaction with one’s manager. Being an effective, supportive and clear manager is crucial for ensuring staff retention, team motivation and happiness, and business success.

This practical workshop explores ideal manager behaviours, helping you get the most out of your team by giving clear direction, coaching, cheerleading and delegating effectively.

This is an opportunity to explore management dilemmas and hone your managerial abilities – and to ensure that you’re not the manager everyone wants to get away from!

Learn all this and more over the course of a day with expert trainer

Refreshments will be provided throughout the day. The workshop will run from 9:30am-16:30pm at the British Dental Association.

• Understand the difference between management and leadership

• Recognise the importance of acting as a manager rather than one of the team

• Know how to manage performance effectively, on a daily basis

• Know how to give effective feedback that motivates people to improve

• Be able to create SMART objectives and communicate expectations clearly to your team • Understand your management style and know how to flex your approach

• Know when and how to delegate effectively

• Boost your confidence in handling tricky management situations

• When have you been really happy at work?
• Or really unhappy?
• What difference did your manager make?
• Why we all need – and need to be – great managers
• Benefits of great management to the individual, the manager, the organisation
• 6 leadership styles

• Stages of competence
• The skill / will model

• How to effectively give clear direction to people
• The value of a clear vision to keep a team on track and create clear direction

• The importance of managing performance daily
• Why communicating expectations and standards upfront is essential

• The BIF-S (Behaviour, Impact, Future, Share) model for giving feedback
• Positive feedback
• Developmental feedback

• Why successful managers set and communicate SMART objectives
• Why clearly communicating what is required of people helps avoid problems later

• The key coaching skills
• When to coach – and when not to

• How to encourage and cheerlead people who are competent but still cautious and lacking confidence in their ability
• How to help people overcome self-doubt and feel they can do what is required

• The benefits of delegation – for both parties
• 4 stages of delegation
• Checks and controls

• Applying different management techniques in a range of different scenarios

• Review
• Personal action planning
• Next steps

A one-day workshop. The group size is limited to 12 participants.

This workshop is delivered by Scott Rumsey.

A popular and enthusiastic trainer, facilitator and coach, Scott revels in the opportunity to help people learn and flourish. He shows great empathy for his participants and creates a positive learning environment.

Scott works with people managers and team members facilitating interactive and engaging programmes.

The following titles are in regular demand:

• Honest / crucial conversations
• Management / Leadership skills
• Influencing and persuading/negotiating
• Giving and receiving feedback
• Emotional intelligence
• Assertiveness
• Change management
• Dealing with change
• Stress and resilience
• Performance management
• Creativity and innovation
• Presentation skills
• Coaching skills
• Time & priority management
• Behavioural & communication styles
• Communication styles
• DISC or Facet5 profiles and feedback
• Presentation skills
• From team member to team leader
• Managing across generations
• Team development
• Cross cultural competence
• Data brilliance
• Compelling business case

In recent years, some of the most enjoyable and valuable programmes have involved the use of actors, particularly in having more difficult conversations. This often involves actors providing extremely realistic responses in such situations for participants to test their skills. Alternatively, participants can observe a scenario, before ‘directing’ the actors to make improvements.

Virtual learning has naturally become more popular since the pandemic. Scott now delivers workshops ranging from 45-minute short, focused sessions to full and half-day online workshops bringing together colleagues from different locations around the country and internationally.

Despite this trend, Scott has also seen a return to in-person learning, where colleagues can spend time away from their day job to collaborate and learn together in the same space. Often facilitating creative ideas, participants have enjoyed working face-to-face again whilst sharing and learning from each other’s experiences.

Scott works extensively across the full range of sectors, including pharmaceutical, insurance, education, manufacturing, entertainment, local authority, not-for-profit and hospitality.

£199 + VAT = £239

Smart casual

1. All our events are very popular and places on this course are limited to 12.
2. Please book (and pay) online using Eventbrite by clicking the 'Tickets' button at the top of this page.
3. Please read ‘the small print’: We reserve the right to refuse admission if payment has not been received. A full refund will be made for cancellations received in writing at least 20 working days prior to the event date; there is no refund for cancellations made within 20 working days of the start of the event. We reserve the right to change the programme, the dates, the trainer or the venue: participants will be notified as soon as practicable in such circumstances. In the event that the event is cancelled, a full refund will be given. We disclaim any further liability.
4. If you have a promotional code, please click on ‘Enter Promotional Code’ after clicking on 'Tickets'. (We regret that we cannot give discounts retrospectively).

Host or Publisher Maximum Performance