Making Every Contact Count (MECC): Ask, Assist, Act (AAA) Training

Every conversation is an opportunity to make a difference.

This interactive Making Every Contact Count (MECC) session introduces the Ask–Assist–Act (AAA) approach, a simple, proven method to help you start supportive wellbeing conversations with confidence. Please note this course is for Shropshire attendees only

Whether you’re a frontline worker, volunteer, or community connector, you’ll learn how to spot “MECC moments”, share reliable information, and signpost people to local support that really helps.

Who Should Attend:

1. Frontline staff and volunteers

People who directly interact with the public:

2. Health, care and wellbeing professionals

Those providing advice, support or care:

3. Community and voluntary sector workers

Staff and volunteers

4. Local authority and public sector staff

Individuals who may have informal opportunities for wellbeing brief interventions

5. Anyone in a supporting or advisory role

Where conversations can influence lifestyle, welfare, or community wellbeing

Why this broad audience?

Because MECC AAA is not about giving specialist advice—it’s about:

• Asking the right questions
• Assisting to explore motivation & enablement
• Acting by signposting to the right support

These are skills almost anyone in a public-facing role can use.

What You’ll Learn

By the end of this session, participants will:

- Understand the MECC approach and its role in promoting wellbeing

- Practice using the Ask–Assist–Act (AAA) method to start meaningful conversations

- Build confidence & knowledge to signpost people to relevant local support and resources

- Explore how MECC can be embedded into daily roles and community settings

- Connect with others championing wellbeing across Shropshire.

What to Expect

This is not a lecture! Expect:

- Interactive discussions and small group activities

- Practice to build confidence

- A chance to create/expand your own signposting map of local services

- Light refreshments and informal networking

You’ll leave with:

- A digital AAA toolkit and resources

- Access to local support links

- An invitation to join the growing network of MECC Champions in Shropshire

What to Bring

Your enthusiasm and experiences from working with local people. Any examples of community support or signposting you already do. All other materials will be provided.

Additional Info

Duration: 3.5 hours
Cost: Free
Refreshments: Tea, coffee and biscuits provided

After the Session

Participants will receive a digital copy of the slides and toolkit, photos of signposting maps, and a link to sign up as a MECC Champion.

Community Resource, in partnership with Shropshire Council and Oswestry Community Action

Working together with our communities to improve wellbeing across Shropshire.
https://www.community-resource.org.uk

Know what’s Happening Next — before everyone else does.

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Host or Publisher Phil Gillam - Shropshire RCC