Making Every Contact Count (MECC): Ask, Assist, Act (AAA) Training
Schedule
Mon Jan 26 2026 at 09:15 am to 12:45 pm
UTC+00:00Location
Sunflower House | Shrewsbury, EN
About this Event
About this Event
Every conversation is an opportunity to make a difference.
This interactive Making Every Contact Count (MECC) session introduces the Ask–Assist–Act (AAA) approach, a simple, proven method to help you start supportive wellbeing conversations with confidence. Please note this course is for Shropshire attendees only
Whether you’re a frontline worker, volunteer, or community connector, you’ll learn how to spot “MECC moments”, share reliable information, and signpost people to local support that really helps.
Who Should Attend:
1. Frontline staff and volunteers
People who directly interact with the public:
2. Health, care and wellbeing professionals
Those providing advice, support or care:
3. Community and voluntary sector workers
Staff and volunteers
4. Local authority and public sector staff
Individuals who may have informal opportunities for wellbeing brief interventions
5. Anyone in a supporting or advisory role
Where conversations can influence lifestyle, welfare, or community wellbeing
Why this broad audience?
Because MECC AAA is not about giving specialist advice—it’s about:
- Asking the right questions
- Assisting to explore motivation & enablement
- Acting by signposting to the right support
These are skills almost anyone in a public-facing role can use.
What You’ll Learn
By the end of this session, participants will:
- Understand the MECC approach and its role in promoting wellbeing
- Practice using the Ask–Assist–Act (AAA) method to start meaningful conversations
- Build confidence & knowledge to signpost people to relevant local support and resources
- Explore how MECC can be embedded into daily roles and community settings
- Connect with others championing wellbeing across Shropshire.
What to Expect
This is not a lecture! Expect:
- Interactive discussions and small group activities
- Practice to build confidence
- A chance to create/expand your own signposting map of local services
- Light refreshments and informal networking
You’ll leave with:
- A digital AAA toolkit and resources
- Access to local support links
- An invitation to join the growing network of MECC Champions in Shropshire
What to Bring
Your enthusiasm and experiences from working with local people. Any examples of community support or signposting you already do. All other materials will be provided.
Additional Info
Duration: 3.5 hours
Cost: Free
Refreshments: Tea, coffee and biscuits provided
After the Session
Participants will receive a digital copy of the slides and toolkit, photos of signposting maps, and a link to sign up as a MECC Champion.
Organiser
Community Resource, in partnership with Shropshire Council and Oswestry Community Action
Working together with our communities to improve wellbeing across Shropshire.
https://www.community-resource.org.uk
Where is it happening?
Sunflower House, Kendal Road, Shrewsbury, United KingdomEvent Location & Nearby Stays:
GBP 0.00
