Make Them Feel Seen: How to Design a Memorable Holiday Customer Experience

Name: Make Them Feel Seen: How to Design a Memorable Holiday Customer Experience
Start: 2025-11-06T10:00:00-05:00
End: 2025-11-06T13:00:00-05:00
Location: Incubizo

Schedule

Thu Nov 06 2025 at 10:00 am to 01:00 pm

UTC-05:00

Location

Incubizo | Ferndale, MI

Stand out this Small Business Saturday by crafting experiences that make customers feel seen & valued. Shop Small, Serve Big Series 1 of 3.
About this Event

Welcome to the Shop Small, Serve Big Series!

Come join us at Incubizo to start the day before heading out for an interactive customer experience tour aboard a private SMART bus as we visit select shops to give real-time feedback! This in-person event is your chance to support small businesses while making a positive impact.

The Shop Small, Serve Big Series is all about coming together as a community to make a difference.

Mark your calendars and get ready to shop small and serve big!

Box lunch will be served.

Agenda

🕑: 10:00 AM - 10:30 AM
Check-in at Incubizo
🕑: 10:30 AM - 11:30 AM
Learn about the 5 Es of Experience (Entice, Enter, Engage, Exit, Extend)
🕑: 11:30 AM - 01:00 PM
Interactive Customer Experience Tour