Make Them Feel Seen: How to Design a Memorable Holiday Customer Experience
Schedule
Thu Nov 06 2025 at 10:00 am to 01:00 pm
UTC-05:00Location
Incubizo | Ferndale, MI
 
                  	
           
                  
                                    	About this Event
Welcome to the Shop Small, Serve Big Series!
Come join us at Incubizo to start the day before heading out for an interactive customer experience tour aboard a private SMART bus as we visit select shops to give real-time feedback! This in-person event is your chance to support small businesses while making a positive impact.
The Shop Small, Serve Big Series is all about coming together as a community to make a difference.
Mark your calendars and get ready to shop small and serve big!
Box lunch will be served.
Agenda
π: 10:00 AM - 10:30 AM
Check-in at Incubizo
π: 10:30 AM - 11:30 AM
Learn about the 5 Es of Experience (Entice, Enter, Engage, Exit, Extend)
π: 11:30 AM - 01:00 PM
Interactive Customer Experience Tour
Where is it happening?
Incubizo, 1938 Burdette Street, Ferndale, United StatesEvent Location & Nearby Stays:
USD 0.00 to USD 20.00
 
								 
	                           		










