London Workshop: Solving Cross-Functional Challenges in Customer Success

Women of Customer Success Workshop & Happy Hour: Bridging the Gap – Leadership Skills to Align Cross-Functional Teams

We’re excited to invite you to the gorgeous for an interactive evening for female Post-Sales leaders to tackle one of the biggest challenges in Customer Success: Aligning cross-functional teams to create seamless customer experiences.

Hosted by Women of Customer Success London Chapter in partnership with , we'll combine a hands-on workshop followed by a happy hour—perfect for learning, sharing, and connecting with like-minded female CS and Post-Sales leaders.

Agenda:

5:30pm: Arrival & welcome

6:00pm-7:00pm: Workshop in small breakout groups

7:00pm-8:00pm: Networking with drinks & canapes

We’ll workshop real-life challenges shared by each participant, collaborating in small groups to explore root causes and brainstorm practical solutions together.

What to Expect:

• Small Group discussions: Work in groups of 6-8 to share real-life cross-functional challenges and explore effective solutions.
• Collaborative brainstorming: Tackle challenges like misaligned goals, communication barriers, and resistance to customer-centric priorities.
• Practical takeaways: Walk away with actionable strategies and a personal action plan to implement in your organisation.

This event is perfect for directors and above in Post-Sales roles, including Customer Success, Account Management, Implementation, Onboarding, and Support, who want to enhance their leadership skills and foster greater collaboration.

Host or Publisher Women of Customer Success