Leading Human-Centred Change

Perhaps your last change initiative took twice as long as planned. Or your team's energy dropped when you mentioned "transformation," again. You might have even spotted an eye-roll.

Leading people through change doesn't have to feel like dragging them through treacle. What if instead, it could feel like a partnership, an adventure, an opportunity?

This workshop shows you how to take a human-centred approach to change; one that acknowledges emotions, reduces uncertainty, and creates experiences that help people feel part of the journey. By blending human-centred design with practical change leadership, you'll learn how to lead change that people actively engage with, not just endure.

This is about leading change from a place of partnership.

Traditional "change management" often focuses on process and control. But change isn't about managing tasks - it's about partnering with people to navigate uncertainty together.

Unlike formal change management methodologies that focus on process, this approach emphasises emotions, creativity, and systems-level thinking - addressing the human reality of how change actually happens.

In this workshop, you'll learn how to:

• Uncover the real problem you're trying to solve and build a compelling story around it
• Recognise and respond to the emotions people inevitably feel during change
• Create experiences that help people feel in control, rather than controlled
• Build a culture where care and performance carry equal weight

When organisations apply human-centred design to change, they don't just cope - they adapt quickly, learn fast, and turn fatigue into energy for the future.

The facilitators have led change programs with a variety of organisations including Local Government, Major Retailers, Manufacturing and Healthcare providers - covering cultural transformations, digital transformations, AI adoptions, and new ways of working.

• A national animal healthcare organisation saw significant uptake across the board to using AI, with behavioural shifts that meant the benefits of change were being widely communicated
• Participants report significantly faster team buy-in on change initiatives
• Leaders see measurable improvements in engagement from traditional slow adopters
• Teams show increased resilience and adaptability to future changes
• Participants leave with tools that create immediate shifts in how their teams respond to change

You'll walk away with both practical tools and a deep understanding of the human side of change.

Tools & Frameworks

• Human-centred design principles applied to change
• Narrative framing to connect problems, solutions, and outcomes
• Practical methods to co-design change with those affected
• Prototyping and testing approaches to adapt in real time

Human Elements

• How to recognise and work with the emotional impact of change
• Building trust and psychological safety through transitions
• Helping people find agency, not anxiety, in the process
• Leading change in partnership, where people feel part of the journey

Ready to Use Immediately

This isn't theoretical learning. We work with your actual change dilemmas, not hypothetical case studies. You'll leave with both hard-copy and digital toolkits you can implement the very next day.

Learn With Your Peers

Connect and collaborate with leaders from across industries and experience levels. Share challenges, bounce ideas off one another, and build your professional network during interactive sessions designed to maximise peer learning.

Ongoing Support

Your learning doesn't end at 5pm. Includes a follow-up group coaching call one month after the workshop to troubleshoot implementation and celebrate wins.

This program is designed for:

• Leaders guiding their teams through change
• Change professionals ready to expand their toolkit
• HR & People & Culture practitioners designing experiences that support people
• Project managers delivering initiatives that reshape culture and operations

All experience levels welcome — from emerging leaders to seasoned executives.

Award-winning programs in leadership, change, and innovation

15+ years of experience applying human-centred design across industries

Pragmatic, hands-on learning you can apply the next day

A proven record of helping organisations make change stick

Date: Thursday, 27 November 2025

Location: Geelong (venue details provided upon registration)

Price: $957 + GST

Time: 9:00am – 5:00pm

Morning tea, lunch, and refreshments included.

Perfect for sharing with your leadership team:

• The cost of this workshop is typically less than one day of external change consultant fees
• Investment in building internal capability vs. ongoing external dependenc
• Develop your team's change leadership skills rather than relying on external support for every initiative

"My team often comment that it was the best training they've been on"

Tracey Brook, Gold Coast Health.

"Fascinating and practical - a rare mix. Enjoyed having the space and time to use our brains in different ways. The tools are great."

Natalie Anderson, Barwon Health.

"Your passion and enthusiasm has made the program well worth participating in. The tools are fantastic - simple and useful. A great journey that will greatly assist in building and driving change."

Steve Gelsi, Australian Bureau of Statistics.

Spaces are limited to keep the day interactive and high-value.

Know what’s Happening Next — before everyone else does.

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Host or Publisher G2 Innovation