Leading a World Class Customer Service Team

A recent study found that companies that excel in customer experience outperform their competitors by nearly 80%.

Great customer service doesn't happen by accident, it's built from the top down. The way leaders train, support, and show up for their customer service teams directly shapes how those teams show up for customers.

Leading a World Class Customer Service Team In-Person Workshop

📅 Thursday, June 11, 2026

⏰ 2:00 PM – 4:00 PM

📍 Dale Carnegie Centre of Excellence 2121 Argentia Road, Suite 103, Mississauga, Ontario

This workshop is facilitated by Amy Blake, Vice President of Operations and Regional Leader at Dale Carnegie Business Group, with over 28 years of experience helping leaders build teams that perform at the highest level. Amy brings a rare combination of strategic insight and practical, in-the-room application that leaders across industries come back to again and again.

And that's not all...

We'll also be welcoming special guest speakers who will bring real-world perspective on what it actually takes to lead a world-class customer service culture. You won't want to miss who we have lined up.

By attending, participants will:

• Gain an Understanding of the Four Drivers of Customer Service
• Strengthen leadership habits that build a service-driven culture
• Learn Best Practices: Leading a World-Class Customer Service Team

You'll get a practical look at what drives consistent, positive service on any team and how leadership shapes those everyday moments that define the customer experience.

Space is limited. Reserve your seat today.

Know what’s Happening Next — before everyone else does.

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Host or Publisher Dale Carnegie Business Group - GTA/SCO Division