Leadership Academy - April 2025

Refund Policy:

We value our agents and leaders and strive to provide exceptional service for all our events. We understand that circumstances may sometimes necessitate the need for a refund or ticket transfer. To maintain fairness and clarity, we have established the following refund policy:

1. Refund Eligibility - Refunds will only be issued if a request is made at least one week (7 days) before the scheduled event date.

2. Refund Process - To request a refund, please contact our customer support team via [email protected] and provide the necessary details, including your order number and reason for the refund.

3. Refund Approval - All refund requests that meet the one-week deadline will be reviewed by our team. Refunds will be approved if they comply with our policy.

4. Refund Method - Approved refunds will be processed within 2 business days using the original payment method.

5. Ticket Transfer and Credits - If a refund is requested after the one-week deadline, we offer two alternative options:

a. Ticket Transfer - You may transfer your event ticket to another individual. Please inform us of the new ticket holder's details to update our records.

b. Credit for Future Events - Instead of a refund, you can opt to receive a credit that can be applied towards a future event organized by our Region. This credit will be valid for 12 months from the date of the original event.

6. Exceptions - In exceptional cases, such as event cancellations or significant changes in event details, we reserve the right to issue refunds beyond the one-week deadline.

7. For all refund requests, questions, or concerns, please contact our customer support team at [email protected].

We are committed to providing a fair and transparent refund policy to ensure a positive experience for all our valued agents. We appreciate your understanding and cooperation regarding our refund process.

Host or Publisher Keller Williams Greater PA Region (PA, NJ, DE)