Jobsfair 2022

Fast track your application for these roles by coming to see us on Tuesday 28th June!

Your free ticket gets you;

A presentation about the job,

An assessment that you can do there and then to fast track your application

Information and advice to help you do a good application

Please bring ID (Passport or Residence Permit) your CV, and yourself.

These are exciting opportunities for enthusiastic, welcoming, proactive and motivated individuals with experience of delivering top quality Customer Service. We are looking for great communicators with good digital skills and a passion to help customers overcome any barriers they are facing by assessing and meeting their information or learning needs.

The focus of both roles is to deliver quality frontline; Library, Customer Services and Employment Support service across the councils Community Hubs and Libraries (exact location TBC).

The Customer Service Assistant role is a frontline role at the heart of an exciting initiative that aims to provide easier access to council services, help reduce financial hardship and improve the quality of life of citizens and communities. You will be required to effectively deliver Community Hub services including meeting and greeting of residents, booking appointments, checking forms and the scanning and sending of documents, whilst providing an effective customer focussed Library service which includes the delivery of weekly events such as Story time and Rhyme time. You will participate in children and adult activities and promote the service via displays, and social media. A key role will be to encourage residents to use IT in their daily life’s, supporting the city-wide digital inclusion projects and increase the customer access to IT within Community Hubs.

The Customer Service Officer role is an excellent opportunity for an enthusiastic member of staff with experience of delivering a range of council enquiries. You will help deliver our core business in relation to welfare reform, housing, social care, council tax billing. Be able to demonstrate the ability to work closely and intensively with individual customers to achieve beneficial outcomes. You will have experience of taking ownership of customer enquiries, and to resolve complex and sensitive enquiries without assistance. The ability to offer mediated assistance to customers and to support the city-wide digital inclusion agenda within the Community Hubs is essential.

See advert at,

https://leeds.csod.com/ux/ats/careersite/1/home/requisition/12444?c=leeds

Host or Publisher Leeds City Council - Customer Services