Jira Service Management Showcase - Live Event

The Jira Service Management Showcase brings together senior specialists from Systemology and Atlassian for a focused and practical learning experience.

This event centres on how organisations are structuring service delivery using Jira Service Management, with a clear focus on Service Catalogue design, Customer Service Management and the introduction of AI into Atlassian environments. You will see how teams are reducing complexity, improving request handling and extending service capabilities beyond internal operations.

Sessions include a detailed walkthrough of Service Catalogue best practice, showing how to structure requests, approvals and workflows to improve usability and reduce noise. You will also see Customer Service Management in action, including how it supports external service delivery and where it fits alongside JSM. In addition, the Atlassian Rovo MCP Server session introduces how AI tools can securely connect to Jira and Confluence to enable natural language interaction and improved access to information.

Each session includes real examples, configuration guidance and practical insight you can apply directly in your own environment.

By attending, you will

• Learn how to structure a Service Catalogue that improves request quality and speeds up fulfilment
• Understand how Customer Service Management fits alongside JSM for external service delivery
• See how AI can be applied within Atlassian environments using the Rovo MCP Server
• Gain practical configuration insight from real implementations
• Ask questions directly to Systemology and Atlassian specialists
• Meet and network with peers working across IT, HR, Finance and Operations
• Receive presentation notes and configuration examples
• Go into the draw to win one of three $100 gift vouchers (in-person attendees only)

Breakfast, refreshments and a networking lunch are included.

Info: Presenter: Matthew Barnier, Executive Director, Systemology
Learn how to structure a Jira Service Management service catalogue so users can find what they need and submit requests correctly. This session covers category design, request types, forms and workflows to reduce ticket noise and support scalable service delivery.

Info: Presenters: Mark Edwards, Principal Technical Architect ITSM, Atlassian and Josh Mustac, Senior Consultant, Systemology
See Customer Service Management in action through a live demonstration, including how it supports external customer requests and how it differs from Jira Service Management. Learn when to use CSM, how it fits alongside JSM and how to avoid common configuration mistakes.

Info: Presenter: Cael Metcalfe, Senior Consultant, Systemology
Learn how the Rovo MCP Server connects AI tools to Jira and Confluence in a secure and practical way. See how to configure the server and use natural language queries to search, summarise and create content across your Atlassian environment.

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