ITSM Summit by Seattle HDI

Welcome to the ITSM Summit by Seattle HDI!

AI is disrupting traditional ITSM processes, knowledge management is becoming a competitive advantage, and leadership is redefining how service management aligns with business goals. The challenge? Balancing it all.

At ITSM Summit 2025, our expert panel will tackle these questions head-on in "The ITSM Shift: Balancing People, Process & Technology."

🎤 Meet the Panelists:

🔹 Terry Williams, CIO, Open Door Community Health Centers
🔹 Jeff Summerfield, Knowledge Manager, Pfizer

🔹 Prakash Nagarajan, CVP Global Growth & Strategy, Quadrant Technologies

Why Attend This Panel?

💡 Gain real insights from ITSM leaders navigating today’s fast-changing landscape
💡 Understand the true impact of AI on ITSM—beyond the hype
💡 Learn how KCS can drive efficiency and smarter IT operations
💡 Hear firsthand experiences and strategies from experts who are leading this shift

Moderated by Tony North (President, Seattle HDI) & Lavina DSilva (Director, Strategic Client Success, Quadrant Technologies), this conversation will go beyond theories—this is about what’s working, what’s failing, and what’s next.

Host or Publisher itSMF Seattle Interest Group