ITIL4 Foundation Certification Exam Training in Montreal

Certification Overview: The ITIL 4 Foundation certification, offered by AXELOS, is a highly regarded qualification designed to provide individuals with a solid foundation in the ITIL framework. ITIL, which stands for Information Technology Infrastructure Library, is a globally recognized set of best practices for IT service management. This certification equips professionals with the knowledge and understanding of ITIL concepts, principles, and practices, enabling them to enhance IT service delivery, optimize processes, and align IT services with business objectives. It covers key topics such as the service value system, service management practices, and the four dimensions of service management.

Training Overview: Certification Planner's ITIL 4 Foundation training program is a comprehensive and dynamic course designed to prepare individuals for the ITIL 4 Foundation certification exam. It covers key concepts, principles, and practices of the ITIL framework, enabling participants to gain a solid understanding of IT service management. The program combines interactive learning sessions, practical exercises, and real-world examples to enhance comprehension and application of ITIL concepts. With experienced instructors and flexible learning options, Certification Planner's ITIL 4 Foundation training program offers a convenient and effective way to acquire the skills and knowledge needed to excel in IT service management.

ITIL 4 Foundation Course Highlights:

• Comprehensive ITIL 4 Foundation exam prep training
• Classes scheduled every week in over 120 cities.
• Weekdays and weekend classes
• Certified and experienced instructors with industry expertise
• Official Course Materials
• High success rate among participants
• 100% Exam Success Guarantee

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Key Features of ITIL 4 Foundation Certification Exam Training:

Certification Planner's ITIL 4 Foundation training program offers a range of key features that contribute to a comprehensive and successful learning experience. These features include:

1. Two days of in-person class: Participants can engage in a focused and immersive learning environment, benefiting from interactive discussions, practical exercises, and real-world examples.
2. Certified Instructors: The program is facilitated by experienced and certified instructors who possess in-depth knowledge of the ITIL framework, ensuring high-quality instruction and guidance throughout the course.
3. Official ITIL 4 Foundation Guide: Participants receive the official ITIL 4 Foundation Guide, which serves as a comprehensive resource for understanding the ITIL framework, concepts, and best practices.
4. Official Practice Tests: Certification Planner provides official practice tests that simulate the actual ITIL 4 Foundation certification exam, allowing participants to assess their readiness and identify areas for improvement.
5. Customized Guide: Participants are provided with a customized guide that includes key course materials, notes, and additional resources, facilitating their learning and revision process.
6. 100% Pass Guarantee: Certification Planner offers a 100% pass guarantee, providing participants with the confidence that they will successfully pass the ITIL 4 Foundation certification exam after completing the training program.
7. PeopleCert Exam Voucher: The training program includes a PeopleCert exam voucher, allowing participants to schedule and take the official ITIL 4 Foundation certification exam at their convenience.
8. Post Classroom Support: Certification Planner offers post-classroom support, enabling participants to seek clarification, ask questions, and receive guidance from instructors even after completing the training program, ensuring ongoing support in their IT service management journey.

Registration Information: Complete your enrollment on Eventbrite to receive instant confirmation. For group or corporate registration and discount, contact [email protected]. Reach out to [email protected] for course related queries.

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ITIL 4 Foundation Examination Content Outline:

Day 1: Lesson 01: Course Introduction

• Overview of the course objectives, structure, and expectations

• Introduction to ITIL 4 Foundation certification and its relevance

Lesson 02: Key Concepts of Service Management

• Understanding the fundamental concepts of service management

• Service, value, stakeholders, processes, and outcomes

Lesson 03: Four Dimensions of Service Management

• Exploring the four dimensions that impact service management

• Organizations and people, information and technology, partners and suppliers, value streams and processes

Lesson 04: The ITIL Service Value System

• Understanding the components and characteristics of the ITIL Service Value System (SVS)

• Guiding principles, governance, and continual improvement within the SVS

Day 2: Lesson 05: The Service Value Chain

• Overview of the service value chain and its activities

• Understanding how the value chain supports the creation and delivery of services

Lesson 06: ITIL Management Practices

• Introduction to the 18 ITIL service management practices

• Exploring the key activities, roles, and responsibilities of each practice

Practice Exams, Feedback and Final Exam:

Throughout the course, practical examples, case studies, and interactive discussions may be included to enhance understanding and application of the ITIL 4 concepts. Additionally, the course may also cover exam preparation strategies and provide practice questions to help participants prepare for the ITIL 4 Foundation exam.

ITIL 4 Foundation Certification Exam Details:

The ITIL 4 Foundation exam is the entry-level certification exam in the ITIL 4 certification scheme. Here are some key details about the exam:

• Exam Format: The ITIL 4 Foundation exam is a multiple-choice exam consisting of 40 questions.
• Duration: The exam has a time limit of 60 minutes.
• Passing Score: To pass the exam, candidates must achieve a minimum score of 65% (26 out of 40 questions).
• Closed Book: The ITIL 4 Foundation exam is a closed-book exam, meaning candidates are not allowed to reference any study materials or external resources during the exam.
• Exam Language: The exam is available in multiple languages, including English, German, French, Spanish, Japanese, Chinese (Simplified), and Brazilian Portuguese.
• Exam Delivery: The ITIL 4 Foundation exam can be taken either as an online proctored exam or at an accredited exam center.
• Pre-requisites: There are no formal pre-requisites to take the ITIL 4 Foundation exam. It is open to anyone interested in understanding the ITIL 4 framework and its fundamental concepts.

Certification: Upon passing the ITIL 4 Foundation exam, candidates receive the ITIL 4 Foundation certification, which demonstrates their understanding of the ITIL framework and its key principles.

FAQs for ITIL 4 Foundation Certification Training:

1. Who should pursue the ITIL 4 Foundation certification?

• The ITIL 4 Foundation certification is beneficial for IT professionals, service desk managers, IT service owners, IT project managers, and individuals involved in IT service management or aspiring to work in such roles. It is suitable for anyone interested in gaining a foundational understanding of ITIL and its application in service management.

2. What are the benefits of earning the ITIL 4 Foundation certification? The ITIL 4 Foundation certification offers several benefits, including:

• Enhanced understanding of IT service management principles and best practices.
• Improved ability to align IT services with business objectives and deliver value to organizations.
• Increased career opportunities and advancement in IT service management roles.
• Recognition as a knowledgeable professional in ITIL practices, valued by employers globally.
• Strong foundation for further ITIL certifications and specialization in specific IT service management areas.

3. What study materials are included in Certification Planner's ITIL 4 Foundation Training program?

• Participants of Certification Planner's ITIL 4 Foundation Training program receive the official ITIL 4 Foundation Guide, which serves as a comprehensive resource for studying the ITIL framework and its concepts. Additionally, a customized guide may also be provided, offering key course materials, notes, and additional resources.

4. What support is available after completing Certification Planner's ITIL 4 Foundation Training program?

• Certification Planner offers post-classroom support to participants who have completed the ITIL 4 Foundation Training program. This support allows individuals to seek clarification, ask questions, and receive guidance from instructors even after the training is completed. It ensures ongoing support as participants continue their IT service management journey or prepare for the certification exam.

We also offer training for: PMP certification, CAPM Certification, PMI-ACP Certification, ITIL 4 Foundation Exam, CISA Certification, CISSP Certification, Lean Six Sigma Green Belt, Lean Six sigma Black Belt, Salesforce Administrator, Salesforce Business Analyst, PgMP, ITIL Practitioner, Lean management, Dual lean Six Sigma Green & Black Belt, ToGAF and many more certifications.

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