IRS Kansas City, MO - Contact Representative Hiring Event

The IRS is hiring entry-level Contact Representative positions in Kansas City, MO!

During this event, we will be making job offers on-the-spot. Selected candidates will be able to complete several pre-employment steps!

Don't miss this opportunity to begin your career with purpose!

Required Registration Steps

Step 1. Register to attend

Meet with our hiring managers by first selecting a date (12/10 or 12/11) and then the Tickets link to choose an available appointment time (between 9 - 11:45am). Walkins will not be considered until after 12:00 PM.

Step 2. Apply to the exclusive Kansas City-only announcement below

Apply to the following exclusive, Kansas City-only announcement by Sunday, December 8th. You will be asked to upload your resume and supporting documents (if using to qualify). We will pre-qualify you and you'll receive expedited consideration at the hiring event. Don't delay, apply today!

Note: We will qualify you based on the experience listed on your resume. Failure to provide sufficient support of your experience may result in a "not qualified" determination.

For resume writing tips, review the information on how to write an effective federal resume by visiting: Resume Writing Tips | Application Preparation

Step 3: Attend the event on date chosen in step 1.

Attend the event at your chosen appointment time.

About the Contact Representative position

As a Contact Representative within our Collection division, you will provide over-the-phone technical assistance to individuals and businesses throughout the country. You will apply the tax code while addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities and ensure compliance with filing and payment of federal tax.

Qualification Requirements

One year of specialized customer service experience (e.g., collection agency, telemarketing, sales) is required to qualify. However, a bachelor's degree (or combination of experience and education) can be substituted for specialized experience requirement.

These entry level positions do not require you to have prior tax experience. Our top-notch training programs will teach you everything you need to know to prepare you to be successful in these positions.

Shift Availability

We will be offering permanent, full-time positions on day shift.

Telework Eligibility

While these positions may be telework eligible, employees must meet and sustain IRS telework requirements to participate in the IRS Telework Program. You may be required to report to the office for the duration of training, which varies based on the position.

IRS Benefits

You will find the IRS has unparalleled benefits with a true emphasis on the work/life balance we are all striving for nowadays. To view our comprehensive list of benefits, visit:

• IRS Benefit Programs

What to bring

During this event, we will be making job offers on-the-spot based on your previously submitted application to the exclusive (nonpublic) Kansas City-only Contact Representative linked above. Qualified and selected candidates will be able to complete several pre-employment steps during the event. The entire process can take 2-3 hours to complete. Please plan accordingly and remember to bring the following:

• Your mobile device to access your USAJOBS account, and

• Two forms of ID for fingerprinting.

We look forward to meeting you!

Additional considerations

Note: Space is limited. You must register for an appointment AND apply to the exclusive Kansas City-only announcement prior to the event (ideally by 12/8/2024). You will be given priority and expedited consideration over all others. Due to the high demand of these positions, those that do not apply prior to the event may not receive consideration.

Note: If you choose not to apply to the exclusive announcement prior to the event, remember to bring your resume and supporting education documents (if using to qualify in lieu of experience).

Note: To be considered for employment by the IRS, you must be a US citizen (native born or naturalized).

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