Introduction to Communication Skills in PELC

This Study Day is aimed at:

This study day is for all professionals, working in health and social care, (including non-clinical roles) who have contact with patients and families who are facing a palliative diagnosis.

This Study Day covers:

• What is effective communication?
• Listening and responding skills
• Potential barriers to communication
• Verbal and non-verbal communication
• Applying skills to practice
• The personal impact of working with patients at end of life

Price: £50.00 per person

Fully funded places are available for CPFT staff. You will be asked for proof of eligibility so please only register for a free place if you are eligible. Limited fully funded places for students.

Location: Education Centre, Arthur Rank Hospice, Cherry Hinton Road, Shelford Bottom, Cambridge CB22 3FB. The Education Centre at the hospice is fully accessible for wheelchair users and those with disabilities. The Centre is on the first floor accessible by a lift.

Directions and Visitor Parking to the Education & Conference Centre

By Car: If you are using Sat Nav please use the P&R postcode CB22 3AB as some sat navs do not currently recognise the location of the new hospice. A map with directions is available at http://www.arhc.org.uk/contact-us.asp

Car Parking: Delegates and visitors to the Education & Conference Centre should park at the Babraham Road Park and Ride located next to the hospice and use the footpath to the Centre. Car parking at the Park and Ride is free for up to 18 hours. The car park at the Hospice is reserved for patients, families and Blue Badge holders only.

By Public Transport/Taxi: Cambridge railway station is approximately 3 miles from the Hospice. Taxis are available outside the entrance to the station or buses run from the city centre/railway station/Addenbrookes to the Babraham Park & Ride. Once at the Park & Ride, walk towards the vehicular entrance to access the pedestrian footpath to the hospice. http://cambridgeparkandride.info/babrahamroad.shtml

Cycling: There are secure bicycle racks at the front of the hospice.

How can I contact the organiser with any questions?

Contact the Education Team on 01223 675801 or [email protected]

What's the refund policy?

If you cancel your registration 14 days prior to the start of the study day, you will not be entitled to a refund, however you may transfer your booking to an alternative course. For non-attendees who have a fully funded ticket please note we reserve the right to charge a fee of £20.00, however extenuating circumstances will be taken into consideration when applying the cancellation fee.

Education Mailing List: We will provide you with details of future ARHC courses and study days via email. You may unsubscribe at any time by emailing [email protected] We will never share your data with any Third Parties.

Host or Publisher Education Team, Arthur Rank Hospice Charity