Intercultural Awareness in the Workplace (online)

About this event

This 1-day credit-bearing CPD course will introduce intercultural issues and challenges in contemporary workplaces. It aims at raising intercultural awareness to anticipate issues that might affect the dynamics of multicultural teams, while strengthening team cohesion, collaboration and trust.

The course combines formal and informal learning activities covering theoretical concepts, case studies and collaborative activities allowing participants to share knowledge, experience and good practice . This will help to consolidate knowledge and practice, and to create a space for networking and building future collaborations. Course materials, complementary resources and CPD certificates will be available to all participants upon completion of the course.

By the end of the course, participants will:

• have knowledge of different theoretical and practical approaches to interculturality

• be able to anticipate how intercultural issues might affect the dynamics of multicultural teams

• be able to apply the gained knowledge and understanding to work practices.

Who is the course for?

• Team leaders

• Employees in multicultural environments

• Entrepreneurs or small businesses with international clients

Learning Outcomes The course will:

• introduce participants to key concepts and theories of culture(s)

• provide participants with a comprehensive appreciation of different communication models and conventions

• foster participants’ ability to communicate meaningfully and complete tasks in multilingual and multicultural teams.

• identify, analyse and evaluate cross-cultural conventions and strategies in the global context

• develop skills for working in and managing multilingual and multicultural teams

• reflect on own and others’ cultural identities, communication and conflict resolution styles

Detailed programme: https://www.hw.ac.uk/uk/schools/social-sciences/languages-intercultural/cpd/intercultural-awareness-in-the-workplace.htm

Host or Publisher Heriot-Watt Languages & Intercultural Studies Department