Intercultural Awareness in the Workplace

Schedule

Sat Aug 20 2022 at 09:00 am to 04:30 pm

Location

Heriot-Watt University | Edinburgh, SC

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This 1-day credit-bearing CPD course will provide an introduction to intercultural issues and challenges in contemporary workplaces.
About this Event

This 1-day credit-bearing CPD course will provide an introduction to intercultural issues and challenges in contemporary workplaces. It aims at raising intercultural awareness to anticipate issues that might affect the dynamics of multicultural teams, while strengthening team cohesion, collaboration and trust.

The course will take place on Saturday 20th August 2022 in the beautiful surroundings of Heriot-Watt University’s Edinburgh campus. Set in 380 acres of green and peaceful park land with ample space to think, play and enjoy, our Edinburgh campus is an exceptional environment within easy reach of one of Europe's most exciting cities. You can take the opportunity to enjoy a weekend in Edinburgh during the internationally popular Edinburgh Festivals, which are now celebrating their 75th anniversary.

The course combines formal and informal learning activities covering theoretical concepts, case studies and collaborative activities allowing participants to share knowledge, experience and good practice, both during class time and over lunch and coffee breaks (included in the course package). This will help to consolidate knowledge and practice, and to create a space for networking and building future collaborations. Course materials, complementary resources and CPD certificates will be available to all participants upon completion of the course.

By the end of the course, participants will:

• have knowledge of different theoretical and practical approaches to interculturality

• be able to anticipate how intercultural issues might affect the dynamics of multicultural teams

• be able to apply the gained knowledge and understanding to work practices.

Accommodation can be booked for participants at the Marriott Courtyard Edinburgh West Hotel, which is located on campus, at a discounted price (not included in the course package). Please request accommodation booking at the time of booking if you wish to stay at the Marriott Courtyard on campus. Free parking is available on campus.

Who is the course for?

• Team leaders

• Employees in multicultural environments

• Entrepreneurs or small businesses with international clients

Fee: £335 (special discount for group booking can be requested by emailing [email protected])Heriot-Watt alumni fee (including participants in previous Heriot-Watt CPDs): includes a 10% discount (enter code Culture22 when registering)

What is included in the fee?

- Tuition fee

- Access to the course materials and CPD certificate

- 2 coffee breaks and a buffet lunch

- Stationery

What is not included ?

Accommodation (see above for details)

The draft Programme and list of learning outcomes can be found below:

Learning Outcomes

The course will:

• introduce participants to key concepts and theories of culture(s) g

• provide participants with a comprehensive appreciation of different communication models and conventions

• foster participants’ ability to communicate meaningfully and complete tasks in multilingual and multicultural teams.

• identify, analyse and evaluate cross-cultural conventions and strategies in the global context

• develop skills for working in and managing multilingual and multicultural teams

• reflect on own and others’ cultural identities, communication and conflict resolution styles

Draft programme:

09:00 – 09:30 Introductions, overview, learning outcomes and expectations09:30 – 11:00 1. Culture and Communication in the workplace

a. Overview of key models and contemporary approaches

b. Organisational culture

c. The contemporary multicultural workplace

d. Cross-cultural challenges in workplace interaction

e. Developing intercultural competence

11:00 – 11:25 Break1

1:25 – 13:00 2. Multicultural teams

a. Team formation – establishing trust in cross-cultural contexts

b. Cross-cultural understandings of leadership

c. Team meetings: agenda control, formality, politeness, turn-taking etc.

d. Negotiation and conflict in cross-cultural settings

e. Intercultural perspectives of time, work and leisure1

3:00 – 14:15 Lunch break

14:15 – 15:30 3. Dignity and Diversity in the workplace

a. Cross-cultural understandings of dignity

b. Dimensions of diversity: Race and ethnicity; Religion, age and social class; Gender identity c. Case studies

15:30 – 15:55 Break

15:55 – 16:45 4. Multilingualism in the workplace

a. Language(s) in the workplace

b. English as a Business Lingua Franca

c. Conducting business through translation and interpreting16:45 – 17:00 Wrapping up – Concluding remarks and follow-up work

Contact Details

For any questions about the course content, please contact the course leader Dr Katerina Strani at [email protected] For any administrative or registration questions, please contact the

course coordinator Dr Khadidja Merakchi, [email protected]


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Where is it happening?

Heriot-Watt University, School of Management & Languages, Edinburgh, United Kingdom

Event Location & Nearby Stays:

Tickets

GBP 335.00

Heriot-Watt Languages & Intercultural Studies Department

Host or Publisher Heriot-Watt Languages & Intercultural Studies Department

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