Human Centred Design Meetup: Fireside Chat with Nathalie Salas

"If you can't clearly explain the business value of service design you'll miss out on opportunities to do good."

Join us for a fireside chat with Service Designer & Research Manager, Nathali Salas. Hosted by Jonathan Steingiesser, Nathalie will answer your most burning questions about the business value of service design.

Fireside Chat Questions

• How has the conversation around service design in business changed over the years? How do you describe its evolution?
• What are the most common challenges people have in selling the concept of service design? Why do you think that is?
• What are some of the core principles around breaking down service design? Can you provide an example pitch?
• When selling service design how do you address metrics? Often organizations are looking for tangible data points.
• Is there ever a point where an individual should give up the fight selling service design in one area and move to another?
• Where is service design best sold or most accepted? What environments? What about least successfully sold and accepted?

About the Speaker

Nathalie Salas is currently the Service Design & Research Manager at Omnipresent, a fully remote global startup. As a service designer and digital strategist of 20 years, her goal is to reimagine and simplify the way service experiences work. She seamlessly blends physical and digital experiences, solving problems and creating products and experiences that MATTER.

Find Nathalie on LinkedIn

----

*Please note that the event will be recorded and pictures will be taken and shared on social media.

*By registering to this event, you are agreeing to subscribe to our newsletter.

Host or Publisher ATÖLYE Dubai