HSMAI Ontario Presents: Risk, Resilience & Results

For today’s hospitality leaders, risk mitigation is no longer just operational, it is commercial.

Across Ontario’s hotel landscape, leaders are navigating revenue volatility, rate integrity, online reputation, talent gaps, ESG accountability, and crisis readiness, all while protecting profitability and growth.

The team from PRL Insurance Brokers will unpack the growing complexity of insurance requirements and contractual liability across hotel operations, from events and catering sales to group contracts and commercial agreements. You will gain clarity on coverage requirements, contract language, and how to protect revenue while reducing exposure.

This session is particularly relevant for General Managers, Directors of Sales, Commercial Leaders, Event Directors, Event Planners, and Directors of Marketing. However, the insights shared are applicable across roles, departments, and organization types. If you influence performance, contracts, partnerships, or leadership decisions in any capacity, this conversation will add value.

Consider bringing your sales and catering teams to build greater clarity and consistency around managing risk within your business, and to strengthen how they confidently communicate those requirements to clients and partners.

We will follow with our Women in Leadership panel, Women Leading Through Risk, Change and Growth, featuring:

Beth McMahon, President, Hotel Association of Canada

Annie Smith, General Manager, The Pearl Hotel

Sasha Saladziak, Senior Director, National Special Events, Live Nation Canada

Mandy Choi, Vice President of Hotels, Palm Group of Companies

Teresa Martin, National Business Unit Leader, PRL Insurance Brokers

This powerful discussion will offer candid insights on leadership, influence, accountability, and growth, while inspiring the next generation of hospitality leaders.

Join us for an afternoon of practical insight, meaningful conversation, and meaningful connection. You will not want to miss it!!

Info: Keynote Spotlight: For today’s hospitality leaders, risk mitigation is no longer just operational, it is commercial.

Across Ontario’s hotel landscape, leaders are navigating revenue volatility, rate integrity, online reputation, talent gaps, ESG accountability, and crisis readiness, all while protecting profitability and growth.

The team from PRL will unpack the growing complexity of insurance requirements and contractual liability across hotel operations, from events and catering sales to group contracts and commercial agreements. This session will equip leaders to negotiate with confidence, protect revenue, and reduce exposure across every area of the business.

If you are responsible for driving performance while safeguarding your property, this is a conversation you will not want to miss.

Info: For today’s hospitality leaders, risk mitigation is no longer just operational, it is commercial.

Across Ontario’s hotel landscape, leaders are navigating revenue volatility, rate integrity, online reputation, talent gaps, ESG accountability, and crisis readiness, all while protecting profitability and growth.

The team from PRL will unpack the growing complexity of insurance requirements and contractual liability across hotel operations, from events and catering sales to group contracts and commercial agreements. This session will equip leaders to negotiate with confidence, protect revenue, and reduce exposure across every area of the business.

If you are responsible for driving performance while safeguarding your property, this is a conversation you will not want to miss.

Know what’s Happening Next — before everyone else does.

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Host or Publisher HSMAI - ONTARIO CHAPTER