How to Transform Ordinary Customer Interactions Into Extraordinary Moments

Led by Unreasonable Hospitality Certified Coach Holly Fisher, this full-day workshop includes teaching, exercises, brainstorming, and feedback. You’ll work through the incredible framework created by Will Guidara, author of the best-selling book “Unreasonable Hospitality.” Then, together we’ll build your Customer Journey Advantage Map.

During this workshop, we’ll:

• Dig into the difference between service vs. hospitality.
• Identify all the customer touchpoints for your business.
• Brainstorm ways to elevate those touchpoints ... in small and large ways.
• Identify recurring moments in your customer's journey.
• Learn how to create systems around hospitality.
• Develop a plan to implement your ideas and assign ownership.

This workshop is ideal for businesses, coaches, consultants, and nonprofits that want to:

• Boost customer loyalty
• Motivate your team
• Increase referrals
• Grow your organization

Together, we’ll explore how small moments of care can make a big difference for your customers, clients, or donors.

Walk away with actionable ideas and a plan you can put into place right away.
INFO YOU NEED TO KNOW:

All tickets include morning coffee, lunch, workbook, and a copy of the book “Unreasonable Hospitality” by Will Guidara.

Upgrade to a VIP level and add one-on-one coaching sessions for help executing the plan you create during the workshop.

Questions? Email Holly Fisher at [email protected] or call/text 843-991-1689

No refunds after Friday, May 9.

Host or Publisher Fisher Creative LLC