How to Navigate Conflict in Family Businesses and SMEs

As your business grows, so do the complexities, bigger teams, higher stakes, and in family businesses, increasingly blurred lines between personal and professional. Then comes the friction.

Not always loud, but often felt in misaligned decisions, unspoken expectations, and conversations that never quite happen. Left unchecked, conflict can slow momentum, but managed well, it can unlock clarity, alignment, and stronger teams.

Join us for a Conflict Management Workshop with Livia Wallner, designed for SMEs and family businesses ready to approach growth more intentionally.

What you’ll learn:

• How to navigate difficult conversations with confidence
• Practical tools to manage and de-escalate conflict
• Ways to strengthen communication within teams and family structures
• How to set clear roles, boundaries, and decision-making frameworks
• Techniques to turn tension into alignment and better business outcomes

📅 Tuesday, 12th May from 5 PM
📍 WOJO Nairobi

Delivered in partnership with the Institute of Small Business Initiatives (ISBI) at Strathmore University Business School, this workshop brings a practical, real-world approach to building resilient, high-performing businesses.

About the speaker

Livia Wallner, MSc is a leadership consultant, academic mediator and executive coach with a focus on conflict transformation, leadership development and organizational dynamics.

She works with leaders and organizations facing complex challenges such as conflict, change and high-pressure decision environments. Her approach combines systemic consulting, mediation practice and psychological insight to support leaders in navigating difficult conversations, strengthening collaboration and fostering psychological safety within teams.

With more than 15 years of professional experience in leadership, consulting and organizational development, Livia brings both strategic business insight and deep expertise in human dynamics. Prior to her consulting career, she held senior roles in international business environments, including key account and marketing management in the medical technology industry.

Today she supports leaders, organizations and institutions in developing resilient leadership cultures and transforming conflict into opportunities for alignment, learning and sustainable performance.

Livia Wallner equips leaders with the mindset and tools to navigate conflict, lead difficult conversations and build psychologically safe,high-performing teams.

Know what’s Happening Next — before everyone else does.

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Host or Publisher Wojo Nairobi