Helplines Partnership Annual Conference and Helpline Awards 2025

Schedule

Thu Nov 06 2025 at 10:00 am to 04:30 pm

UTC+00:00

Location

Hyatt Regency Manchester | Manchester, EN

Advertisement
The event for everyone working in or with the helpline sector, as well as those championing charities, mental health, and wellbeing.
About this Event

The Helplines Partnership Annual Conference and Helpline Awards 2025 is the must-attend event for everyone working in or with the helpline sector, as well as those championing charities, mental health, and wellbeing.


This year’s theme, Stepping Forward—building resilience, nurturing teams and growing partnerships, highlights the strength, adaptability and collaboration at the heart of our sector.


Join us and colleagues across the UK to explore the key issues and challenges facing helplines. Hear from expert speakers, learn from last year’s Helpline of the Year winners, share insights and innovations, and find inspiration.


Whether you manage a helpline, lead a charity as a CEO, volunteer or represent a partner organisation, this event offers valuable opportunities to learn, connect, and be inspired.


Join us in Manchester on Thursday 6 November 2025, to celebrate the amazing organisations and people in the helpline sector.


Agenda

🕑: 09:00 AM - 10:00 AM
Arrival, coffee, pastries, informal networking and event registration

Info: This is a great opportunity to connect with colleagues before the conference begins.


🕑: 10:00 AM - 10:45 AM
Conference Opens and Panel Discussion

Info: We’ll begin with a welcome from Helplines Partnership’s Chair, Elizabeth Rimmer, before moving into a panel discussion How to build resilience and continue to grow during uncertain times. Helplines Partnership’s Policy and External Affairs Manager Sam Bromiley will host the panel event featuring Neil Henderson, from Safeline UK, Mike Prescott from NFP Spark, and Jackie Hodgetts from Melanoma Focus.


🕑: 10:45 AM - 11:30 AM
Interactive Workshop on Managing Change

Info: Take part in this interactive workshop on managing change and delivering resilient approaches with Helplines Partnership’s experienced trainers Stella Pearson and Christian Murphy.


🕑: 11:30 AM - 11:45 AM
BREAK
🕑: 11:45 AM - 12:25 PM
Member Spotlight

Info: We’ll hear from both of last year’s Helpline of the Year award winners — JTeen and Scottish Women’s Aid.


🕑: 12:30 PM - 01:45 PM
Lunch and Informal Networking

Info: Enjoy a complimentary lunch in the restaurant and connect with colleagues in the helpline sector, share ideas and build partnerships.


🕑: 01:45 PM - 02:45 PM
AI and Innovation in the Helpline Sector with Matt Haworth from Reason Digital

Info: In this interactive session, explore how technology can enhance helpline delivery, and identify the next steps for your organisation.


🕑: 02:45 PM - 03:00 PM
BREAK
🕑: 03:00 PM - 03:30 PM
Helpline Awards Ceremony

Info: The Helpline Awards, sponsored by Call Handling, are always a highlight of the day, where we celebrate the achievements of our members.


🕑: 03:30 PM - 04:25 PM
Keynote Speaker Nicky Pattinson reflects on resilience

Info: Our keynote speaker, Nicky Pattinson, will reflect on her experience of resilience, sharing how to face challenges and tragedy with honesty, energy and strength.


🕑: 04:30 PM
Conference closes
Advertisement

Where is it happening?

Hyatt Regency Manchester, 55 Booth Street West, Manchester, United Kingdom

Event Location & Nearby Stays:

Tickets

GBP 274.80

Helplines Partnership

Host or Publisher Helplines Partnership

It's more fun with friends. Share with friends

Discover More Events in Manchester

Monophonics in Manchester
Wed, 05 Nov at 07:30 pm Monophonics in Manchester

Manchester Gorilla

ENTERTAINMENT CONCERTS
Good Habits - Manchester
Wed, 05 Nov at 08:00 pm Good Habits - Manchester

Band on the Wall

MUSIC ENTERTAINMENT
ALT SOCIAL - Rock \/ Metal \/ Alt Club (FREE ENTRY)
Wed, 05 Nov at 10:00 pm ALT SOCIAL - Rock / Metal / Alt Club (FREE ENTRY)

Mother Marys

POP
Networking Event - The After Work Club x Revs De Cuba (Manchester)
Thu, 06 Nov at 05:30 pm Networking Event - The After Work Club x Revs De Cuba (Manchester)

Revolución de Cuba Manchester

MUSIC ENTERTAINMENT
Not Just Crew 5 year Aviation Celebration Charity Event
Thu, 06 Nov at 06:00 pm Not Just Crew 5 year Aviation Celebration Charity Event

Theatre Impossible

ENTERTAINMENT NONPROFIT
Not Just Crew Anniversary Party
Thu, 06 Nov at 06:00 pm Not Just Crew Anniversary Party

Impossible - MCR

NONPROFIT CHARITIES
Post-GCSE education and training in-person information session
Thu, 06 Nov at 06:00 pm Post-GCSE education and training in-person information session

Swinton Gateway, 100 Chorley Road, Swinton M27 6BP

WORKSHOPS
Suicide Bereavement UK's 13th International Conference  - FACE 2 FACE
Thu, 26 Sep at 09:00 am Suicide Bereavement UK's 13th International Conference - FACE 2 FACE

Mercure Manchester Piccadilly Hotel

BUSINESS CONFERENCES
FLOW posterior day 1 & FIPO day 2
Fri, 05 Sep at 09:00 am FLOW posterior day 1 & FIPO day 2

Holiday Inn Manchester - City Centre by IHG

WORKSHOPS ART
Prayer Marathon: By Faith
Sat, 06 Sep at 09:30 am Prayer Marathon: By Faith

M12 6FZ

SPORTS MARATHONS
JCN Study Day Manchester 2025
Tue, 09 Sep at 08:45 am JCN Study Day Manchester 2025

Manchester City Football Club

FOOTBALL SPORTS
Attends Education Day: Strengthening the Foundations of Continence Care
Tue, 09 Sep at 08:45 am Attends Education Day: Strengthening the Foundations of Continence Care

Etihad Stadium

HEALTH-WELLNESS WORKSHOPS
Supervisor Development Programme
Wed, 10 Sep at 09:00 am Supervisor Development Programme

The Christie NHS Foundation Trust

WORKSHOPS HEALTH-WELLNESS
Business & Startup Networking in Manchester
Wed, 10 Sep at 06:00 pm Business & Startup Networking in Manchester

The Anthologist St Peter's Square

BUSINESS TRIPS-ADVENTURES
The leadership Experience
Sat, 13 Sep at 06:30 pm The leadership Experience

Grace Community -Church, Manchester

Sport Research Showcase
Tue, 16 Sep at 12:00 pm Sport Research Showcase

Alliance Manchester Business School

SPORTS BUSINESS
GO DIGITAL WITH ALS DENTAL
Wed, 17 Sep at 06:00 pm GO DIGITAL WITH ALS DENTAL

mydentist Academy

Manchester Network: Tech Startups, Professionals & Investors Connect Event
Wed, 17 Sep at 06:00 pm Manchester Network: Tech Startups, Professionals & Investors Connect Event

Grand Pacific

BUSINESS PHOTOGRAPHY
Co-op Trade Briefing 2025
Thu, 18 Sep at 08:00 am Co-op Trade Briefing 2025

Co-op Live

What's Happening Next in Manchester?

Discover Manchester Events