Helplines Partnership Annual Conference and Helpline Awards 2025

Schedule

Thu Nov 06 2025 at 10:00 am to 04:30 pm

UTC+00:00

Location

Hyatt Regency Manchester | Manchester, EN

Advertisement
The event for everyone working in or with the helpline sector, as well as those championing charities, mental health, and wellbeing.
About this Event

The Helplines Partnership Annual Conference and Helpline Awards 2025 is the must-attend event for everyone working in or with the helpline sector, as well as those championing charities, mental health, and wellbeing.


This year’s theme, Stepping Forward—building resilience, nurturing teams and growing partnerships, highlights the strength, adaptability and collaboration at the heart of our sector.


Join us and colleagues across the UK to explore the key issues and challenges facing helplines. Hear from expert speakers, learn from last year’s Helpline of the Year winners, share insights and innovations, and find inspiration.


Whether you manage a helpline, lead a charity as a CEO, volunteer or represent a partner organisation, this event offers valuable opportunities to learn, connect, and be inspired.


Join us in Manchester on Thursday 6 November 2025, to celebrate the amazing organisations and people in the helpline sector.


Agenda

🕑: 09:00 AM - 10:00 AM
Arrival, coffee, pastries, informal networking and event registration

Info: This is a great opportunity to connect with colleagues before the conference begins.


🕑: 10:00 AM - 10:45 AM
Conference Opens and Panel Discussion

Info: We’ll begin with a welcome from Helplines Partnership’s Chair, Elizabeth Rimmer, before moving into a panel discussion How to build resilience and continue to grow during uncertain times. Helplines Partnership’s Policy and External Affairs Manager Sam Bromiley will host the panel event featuring Neil Henderson, from Safeline UK, Mike Prescott from NFP Spark, and Jackie Hodgetts from Melanoma Focus.


🕑: 10:45 AM - 11:30 AM
Interactive Workshop on Managing Change

Info: Take part in this interactive workshop on managing change and delivering resilient approaches with Helplines Partnership’s experienced trainers Stella Pearson and Christian Murphy.


🕑: 11:30 AM - 11:45 AM
BREAK
🕑: 11:45 AM - 12:25 PM
Member Spotlight

Info: We’ll hear from both of last year’s Helpline of the Year award winners — JTeen and Scottish Women’s Aid.


🕑: 12:30 PM - 01:45 PM
Lunch and Informal Networking

Info: Enjoy a complimentary lunch in the restaurant and connect with colleagues in the helpline sector, share ideas and build partnerships.


🕑: 01:45 PM - 02:45 PM
AI and Innovation in the Helpline Sector with Matt Haworth from Reason Digital

Info: In this interactive session, explore how technology can enhance helpline delivery, and identify the next steps for your organisation.


🕑: 02:45 PM - 03:00 PM
BREAK
🕑: 03:00 PM - 03:30 PM
Helpline Awards Ceremony

Info: The Helpline Awards, sponsored by Call Handling, are always a highlight of the day, where we celebrate the achievements of our members.


🕑: 03:30 PM - 04:25 PM
Keynote Speaker Nicky Pattinson reflects on resilience

Info: Our keynote speaker, Nicky Pattinson, will reflect on her experience of resilience, sharing how to face challenges and tragedy with honesty, energy and strength.


🕑: 04:30 PM
Conference closes
Advertisement

Where is it happening?

Hyatt Regency Manchester, 55 Booth Street West, Manchester, United Kingdom

Event Location & Nearby Stays:

Tickets

GBP 274.80

Helplines Partnership

Host or Publisher Helplines Partnership

It's more fun with friends. Share with friends

Discover More Events in Manchester

MANCHESTER The 100 - Manager's Workshops for client members only
Thu, 06 Nov at 09:00 am MANCHESTER The 100 - Manager's Workshops for client members only

etc.venues Manchester

WORKSHOPS PERFORMANCES
Balanced Scorecard Design Masterclass - MANCHESTER
Thu, 06 Nov at 09:00 am Balanced Scorecard Design Masterclass - MANCHESTER

Virtual Program (3 Sessions) Manchester M2 4WQ

WORKSHOPS VIRTUAL
Spelling Unpacked: A Teacher\u2019s Guide to Spelling
Thu, 06 Nov at 09:00 am Spelling Unpacked: A Teacher’s Guide to Spelling

Leonardo Hotel Manchester Central

WORKSHOPS
Bid Writing Course - Manchester
Thu, 06 Nov at 09:45 am Bid Writing Course - Manchester

Manchester

WORKSHOPS
Tech Leader Talks
Thu, 06 Nov at 12:00 pm Tech Leader Talks

No.1 Circle Square

NONPROFIT
Networking Event - The After Work Club x Revs De Cuba (Manchester)
Thu, 06 Nov at 05:30 pm Networking Event - The After Work Club x Revs De Cuba (Manchester)

Revolución de Cuba Manchester

MUSIC ENTERTAINMENT
Not Just Crew 5 year Aviation Celebration Charity Event
Thu, 06 Nov at 06:00 pm Not Just Crew 5 year Aviation Celebration Charity Event

Theatre Impossible

NONPROFIT CHARITIES
Not Just Crew Anniversary Party
Thu, 06 Nov at 06:00 pm Not Just Crew Anniversary Party

Impossible - MCR

NONPROFIT CHARITIES
Forever Experience Evening - Manchester
Tue, 30 Sep at 06:30 pm Forever Experience Evening - Manchester

Hyatt Regency Manchester, 55 Booth Street, Manchester, M15 6PQ

MTF Festival | AI Conference
Wed, 01 Oct at 08:30 am MTF Festival | AI Conference

DiSH MCR, Heron House, 47 Lloyd Street, M25LE Manchester, United Kingdom

BUSINESS CONFERENCES
Wed, 01 Oct at 07:00 pm Deacon Blue Manchester Tickets

Manchester AO Arena

CopyCon 2025
Thu, 02 Oct at 09:00 am CopyCon 2025

RNCM - Royal Northern College of Music

ART LITERARY-ART
The Power of Cash Panel Discussion
Thu, 02 Oct at 10:00 am The Power of Cash Panel Discussion

House of Books & Friends

BUSINESS NONPROFIT
The Universe Caf\u00e9 BUSINESS NETWORKING
Fri, 03 Oct at 10:00 am The Universe Café BUSINESS NETWORKING

Revolución de Cuba Manchester

BUSINESS
Peritoneal Tumour Patient Support Day
Fri, 03 Oct at 10:00 am Peritoneal Tumour Patient Support Day

The Christie NHS Foundation Trust (In The Auditorium)

Derek Rowe Presents: Limitless
Sat, 04 Oct at 10:00 am Derek Rowe Presents: Limitless

Manchester Marriott Hotel Piccadilly

WORKSHOPS FOOD-DRINKS
London East Social CPC25
Sun, 05 Oct at 07:00 pm London East Social CPC25

Manchester Central Convention Complex

BUSINESS CONFERENCES
Manchester
Sun, 05 Oct at 07:15 pm Manchester

O2 Academy Manchester

Urmston Weekly Wellbeing Laughter Club
Mon, 06 Oct at 07:30 pm Urmston Weekly Wellbeing Laughter Club

210 Church Road, Manchester, M41 9DX, United Kingdom

FESTIVALS HEALTH-WELLNESS
No One Left Behind: Funding the Final Fight to End HIV by 2030
Tue, 07 Oct at 02:30 pm No One Left Behind: Funding the Final Fight to End HIV by 2030

Manchester Central Convention Complex

PARTIES ENTERTAINMENT

What's Happening Next in Manchester?

Discover Manchester Events