Handling Difficult Conversations

Whatever the issue—poor productivity, declining quality, lack of teamwork, etc.---having the needed conversation can be very difficult. A difficult conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong.

TOPICS THAT WILL BE COVERED INCLUDE:

• Speaking persuasively without becoming abrasive

• Handling someone’s anger without losing focus or control

• Using a difficult conversation to turn a roadblock into results

• Creating safe space to encourage all voices

Host or Publisher Employers Network