Growing Enterprises Module 3: Customer

Schedule

Mon Oct 21 2024 at 09:00 am to Wed Oct 23 2024 at 06:00 pm

Location

SMU Singapore | Singapore, SG

The Customer module is designed to equip the participants with the ability to Think, React and Create with progressiveness towards attracting, retaining and growing customers. It aims to shift the participants’ mindset towards service orientation to manage daily challenges and rise above the crowd by creating positive experiences for customers.
Day 1 - Shifting from a "Zombelic" mindset to a progressive mindset through the 7 Secrets of Customer Service
Day 2 - Becoming a High Performing Individual who can manage difficult customers & situations
Day 3 - Understanding & evoking the right customers' emotions at various touchpoints to achieve service excellence
This module is part of the Advanced Certificate in Growing Enterprises. It is available on a standalone basis.
https://academy.smu.edu.sg/courses/growing-enterprises-module-3-customer-english-mandarin

Where is it happening?

SMU Singapore, Singapore, Singapore

Event Location & Nearby Stays:

Growing Enterprises Module 3: Customer

Schedule

Location

Where is it happening?

Host or Publisher Universal Stage

It's more fun with friends. Share with friends