Future Services for the Ageing and Global Community

Future Services for the Ageing and Communities
Designing the Future We Want to Live In

Ageing is not a slow fade—it’s a powerful shift. Communities are not just support systems—they are platforms for action.

How can service design unlock new ways to age with dignity, purpose, and contribution? How can we build communities that thrive—across generations and across borders?

Join us for a night of big ideas, drinks, and inspiring voices as we explore the future of ageing, care, and connection—through the lens of service design.

Our Speaker
👵 Harriet Wakelam, DBS Bank
Executive Director & Head of Group Design
Talk Title: Designing for Eldership – Beyond Care to Contribution

Elders are not just aging individuals—they are custodians of wisdom, truth, and cultural legacy. Yet, most services treat them as passive recipients of care rather than active contributors to society.

As service designers, we must rethink aging—not as decline, but as a transition to eldership. This means shifting from a care-based model to one that enables storytelling, truth-telling, and intergenerational mentorship.

How might we design financial systems that empower elders to fulfil their essential role in guiding future generations? Let’s challenge ourselves to create experiences that honor wisdom, not just longevity.

🌍 Melisa Chan, Singapore Global Network
User Insights & Service Design Deputy Director
Talk Title: A Tale of Two Unique Service Design Roles

From designing inclusive  and elder-friendly service centre experiences at GovTech, to understanding overseas Family, Friends, and Fans of Singapore, at Singapore Global Network, join me in exploring how service design has been applied to these two unique public service projects.

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Let’s design the future—together.
Drinks are ready. Are you?

Host or Publisher Ideactio Pte Ltd