Fundamentals of Customer Service Excellence Workshop in Auckland

Schedule

Tue, 15 Jul, 2025 at 09:00 am to Tue, 16 Dec, 2025 at 05:00 pm

UTC+12:00

Location

For venue details, reach us at [email protected] | Auckland, AU

Advertisement
Get ready to level up your customer service game at our workshop - it's time to shine with excellence!
About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

Outstanding customer service is crucial for gaining, retaining, and nurturing customer relationships. In our Customer Service Essentials training course, you will acquire foundational knowledge and leverage proven techniques to develop and maintain mutually beneficial relationships with your customers. This one-day course is designed to help you enhance your customer service skills, leading to improved customer retention and acquisition metrics for your organization.

Learning Objectives:

  • By the end of this course, you will:
  • Understand the importance of attitude in customer service.
  • Develop effective verbal and vocal communication skills.
  • Master techniques for handling customer complaints and difficult situations.
  • Demonstrate empathy and build rapport with customers.
  • Define and implement the Golden Rules for Customer Service Success.

Course Features:You Will Learn How To:

  • Adopt a confident and consistent approach to ensure great service.
  • Apply best practice communication techniques to connect with customers effectively.
  • Choose and implement strategies that foster customer loyalty and exceed expectations.
  • Respond positively and constructively to customer problems

Who Can Attend?

This course is open to anyone interested in enhancing their customer service skills. No formal prerequisites are required.

Certification:Upon completing the course, you will receive a Course Completion Certificate from Leadflake.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.


Agenda
Assessing Your Attitude Towards Customer Service

Info: ● Recognize the impact of your mindset on customer interactions.


Practicing Verbal and Vocal Skills

Info: ● Enhance communication skills to create positive customer experiences.


Handling Customer Complaints and Difficult Situations

Info: ● Learn strategies to resolve issues effectively and maintain customer satisfaction.


Demonstrating Empathy and Building Rapport

Info: ● Develop techniques to connect emotionally with customers.


Defining the Golden Rules for Success

Info: ● Establish best practices that lead to exceptional customer service.


Advertisement

Where is it happening?

For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Auckland, New Zealand

Event Location & Nearby Stays:

Tickets

NZD 576.15 to NZD 838.23

LeadFlake

Host or Publisher LeadFlake

It's more fun with friends. Share with friends

Discover More Events in Auckland

Anondomela 2025
Sat, 06 Sep at 09:00 am Anondomela 2025

Western Springs Garden Community Hall

FESTIVALS FOOD-DRINKS
Goddess Temple Full Moon Ritual
Sat, 06 Sep at 09:00 am Goddess Temple Full Moon Ritual

Greenhithe,North Shore,Auckland

ART
Dolphin Theatre Quiz Night
Sat, 06 Sep at 09:00 am Dolphin Theatre Quiz Night

12 Spring Street Onehunga, Auckland, New Zealand 1061

CONTESTS ART
Social Indoor Volleyball - Full Court Mixed 6s - From ACVC
Sat, 06 Sep at 09:00 am Social Indoor Volleyball - Full Court Mixed 6s - From ACVC

Lynfield College

SPORTS
Bic Runga with Auckland Phil
Sat, 06 Sep at 09:30 am Bic Runga with Auckland Phil

Aotea Centre, Aotea – Te Pokapū

MUSIC ENTERTAINMENT
NZSO: Mahler 6
Sat, 06 Sep at 09:30 am NZSO: Mahler 6

Auckland Town Hall, Hōro ā-Tāone o Tāmaki Makaurau

Rabbit Hole by David Lindsay-Abaire
Sat, 06 Sep at 10:00 am Rabbit Hole by David Lindsay-Abaire

1 Sir Lloyd Drive, Pakuranga, Auckland, New Zealand 2010

ART THEATRE
The Grogans - 'Stagger' Tour NZ 2025 | Auckland
Sat, 06 Sep at 10:00 am The Grogans - 'Stagger' Tour NZ 2025 | Auckland

Whammy Bar

MUSIC ENTERTAINMENT
FREE WEBINAR: Melbourne Property Outlook ~ To Buy Or Rent In Melbourne?
Mon, 28 Oct at 07:00 pm FREE WEBINAR: Melbourne Property Outlook ~ To Buy Or Rent In Melbourne?

Auckland

VIRTUAL WORKSHOPS
Sat evening yoga - Koha based
Sat, 30 Nov at 05:00 pm Sat evening yoga - Koha based

26 Mayfair Place

HEALTH-WELLNESS YOGA
Te Atatu South Repair Cafe
Fri, 07 Feb at 05:00 pm Te Atatu South Repair Cafe

Te Atatū South

FOOD-DRINKS
Grey Lynn Repair Caf\u00e9
Sat, 08 Feb at 11:00 am Grey Lynn Repair Café

Auckland Unitarian Church

NONPROFIT
Onehunga Repair Caf\u00e9
Sat, 08 Feb at 11:00 am Onehunga Repair Café

Onehunga Community Recycling Centre

Manurewa Repair Caf\u00e9
Sat, 15 Feb at 11:30 am Manurewa Repair Café

Nathan Homestead

Repair Caf\u00e9 New Lynn
Sat, 22 Feb at 11:00 am Repair Café New Lynn

New Lynn Community Centre

CBD Repair Caf\u00e9
Sat, 22 Feb at 11:00 am CBD Repair Café

Te Matawai (Waitapu)

NONPROFIT
SpinPoi Class
Wed, 05 Mar at 01:00 am SpinPoi Class

Titirangi Community House

WORKSHOPS HEALTH-WELLNESS
Telephone Debt Collection Workshop in Auckland
Fri, 27 Jun at 09:00 am Telephone Debt Collection Workshop in Auckland

For venue details, reach us at [email protected]

WORKSHOPS
Power BI for Business Users Training in Auckland
Fri, 27 Jun at 09:00 am Power BI for Business Users Training in Auckland

For venue details, reach us at [email protected]

WORKSHOPS
Cyber Security Overview Workshop in Auckland
Fri, 27 Jun at 09:00 am Cyber Security Overview Workshop in Auckland

For venue details, reach us at [email protected]

WORKSHOPS BUSINESS

What's Happening Next in Auckland?

Discover Auckland Events