Expert Knowledge Series: Jira Service Management Showcase, Live in Sydney
Agenda
🕑: 08:30 AM - 09:00 AM
Jira Service Management Showcase Registration, Breakfast & Networking
Info: 8:30am Registration, breakfast and networking
🕑: 09:00 AM - 09:40 AM
Operations Management In JSM: From First Alert to Post-Incident Review
Host: Akash Mishra
Info: Akash Mishra, Consultant, Systemology. How to connect monitoring tools to JSM, run on-call and major incidents, and use Rovo to find similar incidents and draft post-incident reviews. You'll leave knowing which operations capabilities your plan already includes and the first changes to make.
🕑: 10:20 AM - 11:00 AM
Automation After 3 December: What to Expect and What You Can Do
Host: Cael Metcalfe
Info: Cael Metcalfe, Senior Consultant, Systemology. From 3 December 2026 Atlassian moves automation to step-based billing. Cael shows how to find your heaviest rules in Platform usage, move filters into triggers and combine rules that share a trigger, so your automations keep working while usage comes down.
🕑: 09:40 AM - 10:20 AM
Change Enablement In JSM: Risk-Based Approvals Using Assets
Host: Josh Mustac
Info: Josh Mustac, Account Director, Systemology. Risk scoring, automatic approval of standard changes, using Assets relationships to show what a change will touch, and using Rovo to summarise changes for reviewers.
🕑: 11:00 AM - 12:00 PM
Prize draw, Lunch and Networking
Where is it happening?
Event Location & Nearby Stays:
AUD 0.00
