EXIN IT Service Management Foundation (ISO/IEC 20000:2018) in Singapore

Schedule

Tue, 22 Jul, 2025 at 09:00 am to Tue, 09 Dec, 2025 at 05:00 pm

UTC+08:00

Location

For venue details, reach us at [email protected] | Singapore, SG

Advertisement
Get ready to dive deep into the world of Requirements Engineering - it's going to be a practical and insightful journey!
About this Event

Certificate: Upon Completion of Exam

Language: English

Duration: 1 Day

Credits: 8

Exam: Yes

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

IT service management describes the design, delivery, support, and improvement of IT-related services to support business outcomes. The international standard for service management, ISO/IEC 20000-1:2018, defines the requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). The SMS makes it clear what is essential to managing the service lifecycle: one must plan, design, transition, deliver, and improve services. As services meet the agreed requirements, value is delivered to customers, users, and the organization providing those services.

This EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification describes the key information and concepts for IT service management based on ISO/IEC 20000- 1:2018. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within service management. The emphasis is on the service management system and service management processes, specifically, the core concepts and basic terminology of IT service management based on ISO/IEC 20000-1:2018.

Learning Objectives

By the end of this course, you will be able to:

  • Understand the fundamentals of IT service management and how it supports business outcomes.
  • Gain insight into the structure and operation of a Service Management System (SMS) based on ISO/IEC 20000-1:2018.
  • Learn the key principles and terminology needed to work effectively within service management teams.
  • Explore core processes such as incident management, change management, and service continuity.
  • Develop awareness of service agreements, supplier relationships, and capacity management.
  • Build a foundation for implementing, maintaining, and improving IT services using internationally recognized standards.
  • Prepare for certification and professional roles that require knowledge of service management practices and governance.

Who is this certification for?

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 is intended for everyone playing a role or having an interest in service management.

Requirements for Certification:

Successful completion of the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam.

Examination Details

  • Examination type: Multiple-choice questions
  • Number of questions: 40
  • Pass mark: 65% (26/40 questions)
  • Open book: No
  • Notes: No
  • Electronic equipment/aides permitted: No
  • Exam duration: 60 minutes

The Rules and Regulations for EXIN’s examinations apply to this exam.

Required reading

A. ISO/IEC 20000-1:2018 (EN)

Switzerland, ISO, 2018

www.iso.org

B. Dolf van der Haven

A Guide to ISO/IEC 20000-1:2018 Introduction and Implementation Guide

ITSM Shop Ltd, second edition (2020)

ISBN: 9789401807012 (hard copy)

ISBN: 9789401807029 (eBook)

This content and material is developed and owned by Mangates Tech Solutions, accredited by EXIN for delivering certified training programs.


Agenda
Main Subjects:

Info: The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification confirms that the professional understands the basics of the design, delivery, support, and improvement of IT-related services to support business outcomes.


This certification includes the following topics:
● introduction to IT service management;
● the service management system (SMS);
● the operation of the service management system (SMS)
Advertisement

Where is it happening?

For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Singapore, Singapore

Event Location & Nearby Stays:

Tickets

SGD 719.13 to SGD 975.94

LeadFlake

Host or Publisher LeadFlake

It's more fun with friends. Share with friends

Discover More Events in Singapore

Taco Trivia Throwdown September
Mon, 29 Sep at 07:30 pm Taco Trivia Throwdown September

Chimichanga Little India

JORDANN Live in Singapore
Mon, 29 Sep at 08:00 pm JORDANN Live in Singapore

Foochow Building

POP
GOLD RUSH by WallStreetBets
Mon, 29 Sep at 08:00 pm GOLD RUSH by WallStreetBets

Mandala Club

BUSINESS PARTIES
OGOGO EYE BEAUTY CHALLENGE.
Tue, 30 Sep at 02:00 am OGOGO EYE BEAUTY CHALLENGE.

10 Anso Road,#28-18, international Plaza, Singapore, Singapore 079903

CONTESTS
Leverage, Latency & Lattes: An Exclusive TOKEN2049 Breakfast
Tue, 30 Sep at 08:00 am Leverage, Latency & Lattes: An Exclusive TOKEN2049 Breakfast

Singapore

BUSINESS IT
Historical Singapore Bike Tour
Tue, 30 Sep at 08:30 am Historical Singapore Bike Tour

Let’s Go Tour Singapore

CYCLING FOOD-DRINKS
The Facilitation Advantage \u2014 Singapore
Tue, 30 Sep at 09:00 am The Facilitation Advantage — Singapore

20 Collyer Quay, #23-01, Singapore 049319

WORKSHOPS STORYTELLING
City Highlights: Singapore River & Marina Bay Guided Tour
Tue, 30 Sep at 09:00 am City Highlights: Singapore River & Marina Bay Guided Tour

Raffles Place MRT station

TRIPS-ADVENTURES
Logistics Innovation & Technology Enablement Showcase (LITES)
Wed, 14 Jun at 02:00 pm Logistics Innovation & Technology Enablement Showcase (LITES)

Supply Chain Innovation Lab

Launch Your Own Successful AI App | AI Startup | Workshop 2025
Tue, 30 Apr at 01:00 pm Launch Your Own Successful AI App | AI Startup | Workshop 2025

Singapore

BUSINESS WORKSHOPS
STARTUP-INVESTOR PITCH LUNCH LIVE (SILICON VALLEY - SINGAPORE)
Tue, 18 Mar at 12:00 pm STARTUP-INVESTOR PITCH LUNCH LIVE (SILICON VALLEY - SINGAPORE)

Singapore Conference Hall

BUSINESS VIRTUAL
Wed, 21 May at 02:00 pm Tech Innovators Summit

Suntec City

BUSINESS
Business Ethics Workshop in Singapore
Tue, 15 Jul at 09:00 am Business Ethics Workshop in Singapore

For venue details, reach us at [email protected]

WORKSHOPS ENTERTAINMENT
Agile for Executives Training in  Singapore
Wed, 16 Jul at 09:00 am Agile for Executives Training in Singapore

For venue details, reach us at [email protected]

WORKSHOPS
Excellence in Internal Customer Service  Workshop in  Singapore
Wed, 16 Jul at 09:00 am Excellence in Internal Customer Service Workshop in Singapore

For venue details, reach us at [email protected]

WORKSHOPS
EXIN IT Service Management Foundation (ISO\/IEC 20000:2018) in Singapore
Tue, 22 Jul at 09:00 am EXIN IT Service Management Foundation (ISO/IEC 20000:2018) in Singapore

For venue details, reach us at [email protected]

WORKSHOPS
EXIN Blockchain Essentials Training in Singapore
Wed, 23 Jul at 09:00 am EXIN Blockchain Essentials Training in Singapore

For venue details, reach us at [email protected]

WORKSHOPS HEALTH-WELLNESS
Business Analysis Foundation Training in Singapore
Thu, 24 Jul at 09:00 am Business Analysis Foundation Training in Singapore

For venue details, reach us at [email protected]

WORKSHOPS ART
EXIN BCS Organizational Behavior Foundation Training in Singapore
Thu, 24 Jul at 09:00 am EXIN BCS Organizational Behavior Foundation Training in Singapore

For venue details, reach us at [email protected]

WORKSHOPS ART
EXIN BCS Practitioner Certificate in Requirements Engineering in Singapore
Fri, 25 Jul at 09:00 am EXIN BCS Practitioner Certificate in Requirements Engineering in Singapore

For venue details, reach us at [email protected]

WORKSHOPS ART

What's Happening Next in Singapore?

Discover Singapore Events