Excellence in Internal Customer Service Workshop in Auckland

Schedule

Fri, 27 Jun, 2025 at 09:00 am to Tue, 16 Dec, 2025 at 05:00 pm

UTC+12:00

Location

For venue details, reach us at [email protected] | Auckland, AU

Advertisement
Get ready to level up your skills in handling tricky customers with our Internal Customer Service event.
About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This Internal Customer Service workshop is designed to enhance collaboration and communication among staff, particularly those working with internal customers such as colleagues and team members. Through self-assessment and practical exercises, participants will discover their dominant communication styles and learn how to adapt them for better teamwork and efficiency. The course focuses on improving listening skills, making good first impressions, setting expectations, and fostering a collaborative work environment.

By the end of the workshop, participants will be equipped to work more effectively with colleagues, improving overall workplace performance.

Target Audience:

This course is ideal for support team members, back-office support teams, and any staff responsible for serving internal customers.

Learning Objectives:

By the end of the course, participants will be able to:

  • Listen actively, ask better questions, and interpret nonverbal communication.
  • Set and manage colleagues' expectations effectively.
  • Communicate assertively to maintain productive relationships.
  • Adapt their communication style to different work scenarios.
  • Map and analyze workflow to enhance team collaboration and efficiency.

Prerequisites:

There are no formal prerequisites for this course.

Course Materials:

Participants will receive a course manual, presentation slides, and reference materials to support their learning.

Technical Requirements (for eBooks):

  • Internet access to download the eBook
  • A laptop, tablet, smartphone, or eReader (not Kindle)
  • Software that supports Adobe DRM (e.g., Digital Editions, Bluefire Reader)

Certification: Participants will receive a course completion certificate from Mangates upon finishing the training.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.


Agenda
1. Module 1: Communicate Clearly and Confidently

Info: ○ Understanding the importance of clear communication.
○ The five basic principles of communication.
○ Focusing on behavior, not personality, for effective communication.
○ The power of specific communication and active listening.
○ Assertive communication techniques.


2. Module 2: Working Better Together

Info: ○ Importance of teamwork and collaboration.
○ Recognizing internal customers as important as external customers.
○ Managing the expectations of internal customers.
○ Understanding and adapting to different behavioral styles.
○ Mapping internal networks for efficient workflow.
○ Conveying a "I Care" attitude when collaborating with colleagues.


Advertisement

Where is it happening?

For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Auckland, New Zealand

Event Location & Nearby Stays:

Tickets

NZD 576.15 to NZD 838.23

LeadFlake

Host or Publisher LeadFlake

It's more fun with friends. Share with friends

Discover More Events in Auckland

Anondomela 2025
Sat, 06 Sep at 09:00 am Anondomela 2025

Western Springs Garden Community Hall

FESTIVALS FOOD-DRINKS
Goddess Temple Full Moon Ritual
Sat, 06 Sep at 09:00 am Goddess Temple Full Moon Ritual

Greenhithe,North Shore,Auckland

ART
Dolphin Theatre Quiz Night
Sat, 06 Sep at 09:00 am Dolphin Theatre Quiz Night

12 Spring Street Onehunga, Auckland, New Zealand 1061

CONTESTS ART
Social Indoor Volleyball - Full Court Mixed 6s - From ACVC
Sat, 06 Sep at 09:00 am Social Indoor Volleyball - Full Court Mixed 6s - From ACVC

Lynfield College

SPORTS
Bic Runga with Auckland Phil
Sat, 06 Sep at 09:30 am Bic Runga with Auckland Phil

Aotea Centre, Aotea – Te Pokapū

MUSIC ENTERTAINMENT
NZSO: Mahler 6
Sat, 06 Sep at 09:30 am NZSO: Mahler 6

Auckland Town Hall, Hōro ā-Tāone o Tāmaki Makaurau

Rabbit Hole by David Lindsay-Abaire
Sat, 06 Sep at 10:00 am Rabbit Hole by David Lindsay-Abaire

1 Sir Lloyd Drive, Pakuranga, Auckland, New Zealand 2010

ART THEATRE
The Grogans - 'Stagger' Tour NZ 2025 | Auckland
Sat, 06 Sep at 10:00 am The Grogans - 'Stagger' Tour NZ 2025 | Auckland

Whammy Bar

MUSIC ENTERTAINMENT
FREE WEBINAR: Melbourne Property Outlook ~ To Buy Or Rent In Melbourne?
Mon, 28 Oct at 07:00 pm FREE WEBINAR: Melbourne Property Outlook ~ To Buy Or Rent In Melbourne?

Auckland

VIRTUAL WORKSHOPS
Sat evening yoga - Koha based
Sat, 30 Nov at 05:00 pm Sat evening yoga - Koha based

26 Mayfair Place

HEALTH-WELLNESS YOGA
Te Atatu South Repair Cafe
Fri, 07 Feb at 05:00 pm Te Atatu South Repair Cafe

Te Atatū South

FOOD-DRINKS
Grey Lynn Repair Caf\u00e9
Sat, 08 Feb at 11:00 am Grey Lynn Repair Café

Auckland Unitarian Church

NONPROFIT
Onehunga Repair Caf\u00e9
Sat, 08 Feb at 11:00 am Onehunga Repair Café

Onehunga Community Recycling Centre

Manurewa Repair Caf\u00e9
Sat, 15 Feb at 11:30 am Manurewa Repair Café

Nathan Homestead

Repair Caf\u00e9 New Lynn
Sat, 22 Feb at 11:00 am Repair Café New Lynn

New Lynn Community Centre

CBD Repair Caf\u00e9
Sat, 22 Feb at 11:00 am CBD Repair Café

Te Matawai (Waitapu)

NONPROFIT
SpinPoi Class
Wed, 05 Mar at 01:00 am SpinPoi Class

Titirangi Community House

WORKSHOPS HEALTH-WELLNESS
Telephone Debt Collection Workshop in Auckland
Fri, 27 Jun at 09:00 am Telephone Debt Collection Workshop in Auckland

For venue details, reach us at [email protected]

WORKSHOPS
Power BI for Business Users Training in Auckland
Fri, 27 Jun at 09:00 am Power BI for Business Users Training in Auckland

For venue details, reach us at [email protected]

WORKSHOPS
Cyber Security Overview Workshop in Auckland
Fri, 27 Jun at 09:00 am Cyber Security Overview Workshop in Auckland

For venue details, reach us at [email protected]

WORKSHOPS BUSINESS

What's Happening Next in Auckland?

Discover Auckland Events