Excellence in Internal Customer Service Workshop in Auckland

Schedule

Fri, 27 Jun, 2025 at 09:00 am to Tue, 16 Dec, 2025 at 05:00 pm

UTC+12:00

Location

For venue details, reach us at [email protected] | Auckland, AU

Advertisement
Get ready to level up your skills in handling tricky customers with our Internal Customer Service event.
About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This Internal Customer Service workshop is designed to enhance collaboration and communication among staff, particularly those working with internal customers such as colleagues and team members. Through self-assessment and practical exercises, participants will discover their dominant communication styles and learn how to adapt them for better teamwork and efficiency. The course focuses on improving listening skills, making good first impressions, setting expectations, and fostering a collaborative work environment.

By the end of the workshop, participants will be equipped to work more effectively with colleagues, improving overall workplace performance.

Target Audience:

This course is ideal for support team members, back-office support teams, and any staff responsible for serving internal customers.

Learning Objectives:

By the end of the course, participants will be able to:

  • Listen actively, ask better questions, and interpret nonverbal communication.
  • Set and manage colleagues' expectations effectively.
  • Communicate assertively to maintain productive relationships.
  • Adapt their communication style to different work scenarios.
  • Map and analyze workflow to enhance team collaboration and efficiency.

Prerequisites:

There are no formal prerequisites for this course.

Course Materials:

Participants will receive a course manual, presentation slides, and reference materials to support their learning.

Technical Requirements (for eBooks):

  • Internet access to download the eBook
  • A laptop, tablet, smartphone, or eReader (not Kindle)
  • Software that supports Adobe DRM (e.g., Digital Editions, Bluefire Reader)

Certification: Participants will receive a course completion certificate from Mangates upon finishing the training.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.


Agenda
1. Module 1: Communicate Clearly and Confidently

Info: ○ Understanding the importance of clear communication.
○ The five basic principles of communication.
○ Focusing on behavior, not personality, for effective communication.
○ The power of specific communication and active listening.
○ Assertive communication techniques.


2. Module 2: Working Better Together

Info: ○ Importance of teamwork and collaboration.
○ Recognizing internal customers as important as external customers.
○ Managing the expectations of internal customers.
○ Understanding and adapting to different behavioral styles.
○ Mapping internal networks for efficient workflow.
○ Conveying a "I Care" attitude when collaborating with colleagues.


Advertisement

Where is it happening?

For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Auckland, New Zealand

Event Location & Nearby Stays:

Tickets

NZD 576.15 to NZD 838.23

LeadFlake

Host or Publisher LeadFlake

It's more fun with friends. Share with friends

Discover More Events in Auckland

Magic Workshop! For ages 5-12 **Fully Booked**
Tue, 30 Sep at 04:00 am Magic Workshop! For ages 5-12 **Fully Booked**

546 Mt Albert Road, Auckland, New Zealand 1042

MAGIC-SHOW WORKSHOPS
Chinese Lantern Making for Beginners
Tue, 30 Sep at 04:00 am Chinese Lantern Making for Beginners

10 Ranfurly Rd, Epsom, Auckland 1023, New Zealand

Fun with Lego
Tue, 30 Sep at 04:00 am Fun with Lego

32 St Heliers Bay Road, St Heliers, Auckland, New Zealand 1071

Rock Painting
Tue, 30 Sep at 04:30 am Rock Painting

5 Church Road, Māngere Bridge, Auckland, New Zealand 2022

KIDS ART
Digital Discovery Days - Sep\/Oct School Holidays '25
Tue, 30 Sep at 05:00 am Digital Discovery Days - Sep/Oct School Holidays '25

Pakuranga library

KIDS HOLIDAY
September \/ October School Holidays Volleyball Camp for Youth in Auckland City
Tue, 30 Sep at 05:00 am September / October School Holidays Volleyball Camp for Youth in Auckland City

School Gyms Rockfield Road Ellerslie , Auckland, New Zealand 1061

SPORTS HOLIDAY
CRAFTYVIEW: Free Craft workshops for tamariki at Waterview Community Hub
Tue, 30 Sep at 05:15 am CRAFTYVIEW: Free Craft workshops for tamariki at Waterview Community Hub

1547 Great North Road, Auckland, New Zealand 1024

WORKSHOPS ART
Pinwheel Windmill Paper Craft
Tue, 30 Sep at 05:30 am Pinwheel Windmill Paper Craft

25 Uxbridge Road, Howick, New Zealand 2014

Certified DeFi Associate | Auckland
Tue, 17 May at 05:00 pm Certified DeFi Associate | Auckland

Auckland

WORKSHOPS NONPROFIT
Certified Crypto Associate | Auckland
Tue, 24 May at 05:00 pm Certified Crypto Associate | Auckland

Auckland

BUSINESS WORKSHOPS
Pilates Mat Classes
Mon, 03 Jul at 09:30 am Pilates Mat Classes

Orakei Community Centre

HEALTH-WELLNESS WORKSHOPS
Emotional Intelligence Course For Leaders (Auckland)
Tue, 05 Dec at 09:00 am Emotional Intelligence Course For Leaders (Auckland)

HSBC

WORKSHOPS HEALTH-WELLNESS
Launch Your Own Successful AI Startup | Workshop 2025
Tue, 30 Apr at 01:00 pm Launch Your Own Successful AI Startup | Workshop 2025

Regus Office

BUSINESS WORKSHOPS
Talks
Wed, 29 May at 06:00 pm Talks

1/103 Beach Road

WORKSHOPS CONTESTS
Yoga
Mon, 23 Sep at 06:00 pm Yoga

The Loft Yoga Lounge

HEALTH-WELLNESS WORKSHOPS
FREE WEBINAR: Melbourne Property Outlook ~ To Buy Or Rent In Melbourne?
Mon, 28 Oct at 07:00 pm FREE WEBINAR: Melbourne Property Outlook ~ To Buy Or Rent In Melbourne?

Auckland

VIRTUAL WORKSHOPS
Sat evening yoga - Koha based
Sat, 30 Nov at 05:00 pm Sat evening yoga - Koha based

26 Mayfair Place

HEALTH-WELLNESS YOGA
First Homebuyers & Investors, Melbourne: FREE Interactive Q&A Workshop
Tue, 03 Dec at 09:00 pm First Homebuyers & Investors, Melbourne: FREE Interactive Q&A Workshop

Auckland

WORKSHOPS VIRTUAL
Te Atatu South Repair Cafe
Fri, 07 Feb at 05:00 pm Te Atatu South Repair Cafe

Te Atatū South

FOOD-DRINKS
Grey Lynn Repair Caf\u00e9
Sat, 08 Feb at 11:00 am Grey Lynn Repair Café

Auckland Unitarian Church

NONPROFIT

What's Happening Next in Auckland?

Discover Auckland Events