EVENING - Agile Product Ownership (APO) - Customer-Centric Strategies

Session Duration: 4 Sessions over one week (3.5 hrs each day, includes multiple stretches and break)

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DEFINING AGILE PRODUCT OWNERSHIP: What is Agile Product Ownership, What is Value

SKILLS & BEHAVIORS FOR PRODUCT OWNERSHIP: Developing Relationships, Value-based Decisions, Facilitating for Shared Understanding.

KNOWING YOUR CUSTOMERS: Customer and Stakeholder, Understand the Customer, Connect to the Customer Problem

DEFINING AND DELIVERING PRODUCTS: Product Planning and Development, Effective Backlog Management, Prioritization Techniques.

ALIGNING WITH STAKEHOLDERS: Understand the Stakeholder, Align with Stakeholders

PRODUCT PLANNING AND DEVELOPMENT: Align to the Product Vision, Identifying Measurable Outcomes, The Product Backlog, Prioritization Techniques, Product Planning

LAUNCH AND LAND PRODUCTS: Definition of Done, Assessing Value Delivered, Capturing Customer Feedback, Knowing When to Stop

The Agile Product Ownership (ICP-APO) course is an extensive journey into the world of Agile Product Ownership. It is meticulously designed to cater to the evolving landscape of product management, particularly in Agile environments. This course covers the multifaceted role of a Product Owner, including a deep understanding of customer-centric value delivery, effective backlog management, and the nuances of stakeholder engagement.

Participants will delve into the essentials of defining what constitutes value in various contexts, how to effectively develop relationships with customers and stakeholders, and make value-based decisions that align with both customer needs and organizational goals. The course emphasizes the importance of creating shared understanding, facilitating alignment on product vision, value delivered, and desired outcomes, all crucial for successful Product Ownership.

Through interactive learning experiences, participants will gain insights into various customer types and organizational dynamics, explore techniques for empathetic customer engagement, and master strategies for connecting to customer problems. The course also delves into the intricacies of aligning with stakeholders, understanding their perspectives, and maintaining ongoing communication to support shared understanding and product delivery expectations.

In addition to theoretical knowledge, the course involves practical applications, including hands-on exercises, case studies, and real-world scenarios. This approach ensures that participants can immediately apply the learned concepts to their professional roles. By the end of the course, attendees will have a comprehensive toolkit for effective Agile Product Ownership, enabling them to make impactful contributions to their organizations and drive successful product outcomes.

At Kintsugi Training Institute, we integrate the principles of Agile into our training methodology, ensuring an immersive and engaging learning experience. Our courses are led by experienced trainers who combine their extensive knowledge with the active involvement of participants. This creates a dynamic learning environment that promotes practical understanding and skill development.

The course includes a variety of interactive tools and activities, encouraging participants to engage deeply with the content and with each other. Our focus on a brain-based, adult learning style facilitates transformational learning that participants can immediately implement in their personal and professional lives, ensuring lasting impact and continuous growth in their Agile Product Ownership journey.

This course is accredited by the International Consortium for Agile (ICAgile) as fulfilling all Learning Objectives for the Agile Product Ownership course. Upon successful completion, participants will receive the ICAgile Agile Product Ownership (ICP-APO) certification. This certification requires active participation and demonstration of a clear understanding of the course content, signifying a robust knowledge base in Agile Product Ownership.

Successful completion of this class enables you to be eligible for the following:

• 14 Scrum Education Units toward Certified Scrum Professional (CSP)

• 14 PDUs toward the PMI continuing education

At Kintsugi Training Institute we believe in an immersive learning experience. Our courses are led by our expert facilitators that together have multiple decades worth of knowledge to be shared. Those that participate in our courses will be active participants who engage with our trainers. All of our courses include printable workbooks and are built with multiple activities and use interactive tools such as Mural.

We utilize the existing knowledge of our participants, combined with the knowledge and expertise of our trainers to create a more immersive and impactful learning experience. This brain-based, adult learning style allows for transformational learning to take place that can immediately be applied and have a lasting impact.

Our industry-leading expert facilitators have accumulated multiple decades of knowledge just waiting to be shared! Their extensive experience range from advising organizations, co-creating transformation strategies, and roadmaps, as well as coaching/training senior leaders and teams in Lean/Agile ways of working.

Kintsugi facilitators help participants open up new neural pathways to achieve their true potentials by using brain-based and adult learning techniques during the training sessions. They often facilitate using Training From the Back of the Room techniques and visual facilitation to create an immersive learning experience.

To learn more about our trainers visit the Kintsugi Training Institute trainer page.

ICAgile Credentials

• ICAgile Authorized Instructors
• ICAgile Coaching Agile Transitions (ICP-CAT)
• ICAgile Coaching Agile Transitions (ICP-ENT)
• ICAgile Agile Coaching (ICP-ACC)
• ICAgile Agile Team Facilitation (ICP-ATF)
• ICAgile Agility in Marketing (ICP-MKG)
• ICAgile Lean Portfolio Management (ICP-LPM)
• ICAgile Systems Coaching (ICP-SYS)
• ICagile Leading with Agility (ICP-LEA)

Facilitation Credentials

• Training from the Back of the Room Certified Trainer (TBR)
• AgilityHealth Radar Facilitator (AHF)
• Bikablo Graphic Facilitator
• Alchemy Trained Facilitator

Coaching Credentials

• Co-Active Trained Coach
• ORSC Trained Coach
• Professional Certified Coach (ICF-PCC)
• Certified Enterprise Coach (CEC)
• Certified Team Coach (CTC)
• Brain-Based Certified Coach (BBCC)
• Results Trained Coach (RTC)

Other Credentials

• Project Management Professional (PMP)
• Kotter – Leading Change Trained
• Certified Scrum Professional (CSP)
• SAFe® 5 Program Consultant (SPC)
• and many more!

• Brain-based adult learning
• Liberating structures
• Training from the back of the room techniques
• Mural
• Slack
• Thought-provoking workbook

The ICP-APO course is ideal for existing or aspiring Product Owners, project managers, business analysts, and anyone involved in Agile product development who seeks to deepen their understanding of Agile Product Ownership.

Host or Publisher Kintsugi Training Institute