Delivering Exceptional Customer Seminar

Schedule

Tue Sep 12 2023 at 10:00 am to Fri Sep 15 2023 at 04:00 pm

Location

KTDA Nbi | Nairobi, NA

Course Overview

It is easy to provide great customer service to clients who have a great personality. However not every client experience is positive one. People react differently when their expectations – however trivial they may seem - are not adequately or reasonably met.


The customer nevertheless is the reason businesses exit. Studies show that poor customer experiences result in negative publicity which therefore affects business growth as well. The way a business or an organization interacts with its customer base directly affects its business growth. The key to keeping customers and attracting new ones is good customer experiences.


In this training session participants will learn what exceptional service is how to handle demanding clients and more. Customer service trainings are increasingly about fulfilling the expectations of customer and also exceeding those expectations.


Course Objectives

On successful completion of Customer Service Excellence Training course participants shall be able to:

  • Read well the needs of the customers and come up with propositions to meet those needs
  • Maintain a sustainable long-lasting relationship with its customer base
  • Exceed customer expectations by designing personalized experiences for the customer
  • Find innovative ways to add value for the customer through customer service.


COURSE OUTLINE:

Participants will among other issues learn:

  • The definition of Customer Service from a modern business perspective
  • Effective strategies of evaluating the needs and expectations of customers.
  • The relevance of customer complaints and feedback
  • Dealing with difficult customers
  • Understanding and communicating with customers


HOW YOU WILL BENEFIT:

At the end of the seminar participants will be able to:

  • Deliver better faster service to customers and therefore achieve increased customer satisfaction.

WHO SHOULD ATTEND?

  • ·        Customer service representatives
  • ·        Field Service Representatives
  • ·        Customer service professionals and managers
  • ·        Account managers
  • ·        Relationship managers
  • ·        Small business owners
  • ·        Team leaders and supervisors
  • ·        HR teams and managers
  • ·        Business owners
  • ·        Individuals interested in developing a career in Customer service industry

COURSE DATE

·        September 12th - 15th, 2023 (4 days)


COURSE FEE:

  • Kes. 15,000/= per person


NOTE:

  • Confirmation of attendance should be done on or before Sept 5, 2023 to facilitate adequate attendance arrangements.
  • Cost of seminar includes facilitation of seminar training materials and refreshments.
  • Seminar fee DOES NOT include travel expenses or accommodation costs of participants during duration of the seminar.
  • Organizations sponsoring more than four participants are entitled to have the fifth participant to attend for free.
  • An Early Bird Discount of 15 per cent will be offered to bookings FULLY MADE on or before September 5th, 2023
  • Participants will be issued with Certificates upon successful completion of training.
  • Interested participants are encouraged to confirm participation as early as possible.
  • For any info kindly [email protected]


Interested participants are encouraged to confirm participation as early as possible due to limited seating space.

 

Where is it happening?

KTDA Nbi, Nairobi, Kenya
Tickets

USD 0.00

BACS

Host or Publisher BACS

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