Emotive AI Copenhagen

AI has rapidly progressed toward more human-like interactions, creating opportunities for breakthrough customer experiences. The pace of change is fast. Only two years ago, generative AI models struggled to complete relatively basic functional tasks, such as text and image generation.
Now the landscape has radically transformed. AI is not only functionally competent but emotionally evocative. Text generators like ChatGPT and Pi are capable of inventive conversation, image and video tools like Midjourney and Runway ML can often render warm visualizations, and voice synthesizers offer nuanced tonality and expression.
So, what does “emotive AI” mean for us? How might it help us surprise, delight and retain customers? What are the potential challenges? Google, LEGO, B&O, IKEA, Novo Nordisk and ustwo will explore these questions and more during our discussion.

Mårten Jönsson, Android Director of UX, Google
Anna Rafferty, SVP of Digital Consumer Engagement, LEGO
Caroline Rossing, Head of Human Interface Design, B&O
Martin Tegner, Principal Data Scientist, IKEA
Alisan Atvur, Principal UX Researcher, Novo Nordisk

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