Emotional Intelligent Leadership

This class is approved for NC State 911 Funds

Class description:

Leaders at the best emergency communications centers don't necessarily have a title, but they conduct themselves in a different way. With emotional intelligence, these team members are better able to get what they want and are more effective at empowering others around them. This class outlines the power of an emotionally intelligent approach to leading from wherever you are, and it offers specific ways to improve your center's morale and boost retention, whether you're a supervisor, lead dispatcher or someone with leadership potential.

In this class you'll learn how to:

• Embody the habits of a successful leader
• Identify your personal approach to being a leader
• Diagnose and address to biggest challenges your team is facing
• Create an action plan for improving your center's culture

About the instructor:

Adam Timm began his 18-year career in public safety as a 9-1-1 dispatcher for Los Angeles Police Department Communications Division, where he spent over a decade under the headset. He left the LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country.

Adam's energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1. He’s the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.”

Adam presenting at a recent APCO NENA Conference

Host or Publisher The Healthy Dispatcher