Emotional Intelligence Course

Overview

Have you ever said or done something you later regretted because you felt angry or frustrated at the time? Probably most of us have, maybe multiple times! Learning and developing your emotional intelligence will help you to:

– Become aware of your emotions as they arise

– Manage them rather than allowing them to manage you

– Recognise and respond well to the emotions of others

– Develop and maintain healthy and constructive relationships with others

What's covered?

• Exactly what is emotional intelligence?
• Can it be learned?
• Why emotional intelligence often matters more than IQ
• The four critical elements to becoming more emotionally intelligent:

1. The importance of recognising your emotions as they arise
2. How to manage your emotions rather than them managing you!
3. How to recognise and respond well to others and their emotions
4. How to develop and maintain constructive relationships with others

Who's it for?

• Anyone in a leadership or management role
• Those who want to enhance your interpersonal skills
• Anyone who finds it difficult to develop and maintain relationships
• Those who want to learn how to become a more effective leader and team member

Outcomes

• Deep insights into your interpersonal strengths and weaknesses
• Clear and proven guidelines to becoming more emotionally intelligent
• A much greater capacity to lead and manage people more effectively
• Greater confidence and happiness in all facets of your life

Facilitator:

Wendy Jocum is an experienced coach and facilitator, helping teams and individuals to deal with differences and conflicts that occur both in the workplace and in their personal lives. Wendy is well-known for her engaging workshops that include useful strategies for creating positive outcomes with both stakeholders (internal or external) and personal relationships. Wendy provides practical tools and skills which help to influence assertiveness positively, listening, expectation management, negotiating, and co-operating, which lead to beneficial outcomes. Wendy's impressive accreditation allows her to assist people and teams with communicating, influencing, conflict, and leadership styles.

Host or Publisher Pathways Australia