Emotional Intelligence & Empathy Mastery – 1 Day Session in Port Macquarie
Schedule
Tue, 16 Dec, 2025 at 09:00 am to Tue, 17 Mar, 2026 at 05:00 pm
UTC+11:00Location
For more information on venue address, reach out to "[email protected]" | Port Macquarie, NS
About this Event
Bring your team and save:
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks will be provided during the session.
Course Overview:
Emotional intelligence (EI) is one of the most valuable professional skills in today’s workplace—especially across healthcare, education, and client-facing sectors. This 1 Day interactive workshop in Port Macquarie equips professionals with the tools to understand and manage emotions, communicate with empathy, and build positive workplace relationships.
You will explore practical frameworks for self-awareness, emotional regulation, and compassionate communication through guided activities, discussions, and reflective exercises. By the end of the program, attendees will gain the confidence to respond calmly under pressure, handle sensitive interactions effectively, and create emotionally supportive environments.
Learning Outcomes:
By the end of this course, you will be able to:
- Understand and apply the core principles of emotional intelligence.
- Manage stress and emotions effectively in professional settings.
- Enhance empathy and communication in teamwork and client interactions.
- Resolve workplace challenges through emotional awareness.
- Foster a positive and collaborative work culture.
Target Audience:
- Healthcare professionals and educators
- HR managers and learning facilitators
- Client service and community engagement staff
- Leaders and supervisors seeking stronger interpersonal skills
Why is it the Right Fit for You?
Port Macquarie’s healthcare, education, and community sectors thrive on emotional connection and empathy. This workshop helps professionals develop deeper self-awareness and emotional control to enhance collaboration and client care. Through experiential learning, participants leave with practical strategies to stay calm, communicate with empathy, and lead with emotional confidence.
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Want to upskill your entire team?
Our in-house sessions are customized to your workplace needs, using real-life case examples and tailored group activities. Bring emotional intelligence and empathy development directly to your organization to strengthen trust, communication, and team performance.
Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Foundations of Emotional Intelligence
Info: • Understand the five components of emotional intelligence.
• Recognize the link between emotion, behavior, and performance.
• Assess your current emotional awareness level.
• Icebreaker Activity
Module 2: Developing Self-Awareness
Info: • Identify emotional triggers and response patterns.
• Learn to use reflection and feedback for personal growth.
• Build emotional vocabulary for clearer self-expression.
• Self-Reflection Activity
Module 3: Managing Emotions Under Pressure
Info: • Apply emotional regulation strategies in stressful situations.
• Use mindfulness and resilience tools for balance.
• Practice calm, rational decision-making under stress.
• Activity
Module 4: Building Empathy & Connection
Info: • Recognize different perspectives and emotions in others.
• Enhance listening and response skills to build rapport.
• Develop compassion-driven communication.
• Empathy Mapping Activity
Module 5: Emotional Intelligence in Teams
Info: • Strengthen team collaboration through emotional insight.
• Address conflict constructively with empathy and tact.
• Promote trust and cooperation across departments.
• Group Activity
Module 6: Applying EI in Professional Settings
Info: • Integrate emotional intelligence into leadership and client relations.
• Adapt communication styles for diverse audiences.
• Create emotionally intelligent workplaces.
• Scenario Practice
Module 7: Personal Development Plan
Info: • Set personal EI and empathy growth goals.
• Identify strategies to sustain improvement post-training.
• Build a roadmap for long-term emotional growth.
• Action Plan Review
Where is it happening?
For more information on venue address, reach out to "[email protected]", Ph No: 61(0) 2 80155605, Port Macquarie, AustraliaEvent Location & Nearby Stays:
AUD 502.15 to AUD 663.09
