Effective Communication Skills

These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Target Audience:

Anybody who is interested in learning Communication Strategies Skills

Learning Objectives:

This workshop will help teach participants how to:

Identify common communication problems that may be holding them back

Develop skills in asking questions

Identify what their non-verbal messages are telling others

Develop skills in listening actively and empathetically

Enhance their ability to handle difficult situations

Deal with situations assertively

Course Materials:

Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

Module One: The Big Picture

What is Communication?

How Do We Communicate?

Other Factors in Communication

Module Two: Understanding Communication Barriers

An Overview of Common Barriers

Language Barriers

Cultural Barriers

Differences in Time and Place

Module Three: Paraverbal Communication Skills

The Power of Pitch

The Truth about Tone

The Strength of Speed

Module Four: Non-Verbal Communication

Understanding the Mehrabian Study

All About Body Language

Interpreting Gestures

Module Five: Speaking Like a STAR

S = Situation

T = Task

A = Action

R = Result

Summary

Module Six: Listening Skills

• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others

Module Seven: Asking Good Questions

Open Questions

Closed Questions

Probing Questions

Module Eight: Appreciative Inquiry

The Purpose of AI

The Four Stages

Examples and Case Studies

Module Nine: Mastering the Art of Conversation

Level One: Discussing General Topics

Level Two: Sharing Ideas and Perspectives

Level Three: Sharing Personal Experiences

Our Top Networking Tips

Module Ten: Advanced Communication Skills

Understanding Precipitating Factors

Establishing Common Ground

Using "I" Messages

Module Eleven: Wrapping Up

Words from the Wise

Host or Publisher Mount Skills