EDINBURGH The 100 - Manager's Workshops for client members only

Communication in Practice Management

Aim: To help dental practice managers understand the impact of communication across key areas of their role, and to equip them with the emotional intelligence and practical skills to navigate difficult conversations, build strong cultures and lead with vision.

In one day, Laura will cover:-

• How to identify common communication pit falls and how to avoid them
• How to explore how tone, timing, and delivery affect outcomes
• How to understand how emotional intelligence influences communication & success
• What to say in an informal meeting with a team member
• What to say to handle different scenarios that may arise from eye rolling in meetings, slamming doors, overhearing gossiping about a team member and undermining comments
• How to define your communication cultures for your business
• How to present business changes to the team in a positive way that engages the team
  Learning Outcomes:
  1. Mastering the Messy Middle of Communication
  -Reflect on real-life examples of effective and poor communication in dental practices.
  -Identify common communication pitfalls and how to avoid them.
  -Explore how tone, timing, and delivery affect outcomes.
  -Understand how emotional intelligence influences communication success.
  2. Performance Management Communication
  -Conduct informal meetings to address concerns early and constructively.
  -Handle emotionally charged conversations with confidence, empathy and emotional intelligence.
  3. Retention & Culture
  -Build a positive workplace culture through consistent and values-led communication.
  -Recognise how poor communication contributes to burnout and turnover.
  4. Leadership & Vision Planning
  -Understand the difference between managing and leading through communication.
  -Learn how tocommunicate a compelling vision for the practice.
  -Apply techniques for gaining team buy-in and embedding the vision in dailylife.
  
  Workshop Summary
  This workshop explores the essential role of communication in dental practice management, highlighting the demanding and challenging aspects that managers face daily. The workshop also introduces coaching principles, including the GROW model, to help managers support their teams through effective, empathetic communication. By the end of the session, attendees will be better equipped to lead with clarity, handle difficult conversations, and foster a positive and productive practice culture.

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Host or Publisher Phillippa Goodwin