Disconnected: How Innovation in Telecoms Can Disrupt Scam Outreach

Everyone has received fraudulent text messages or phone calls, ranging from government impersonation to IT support texts to “wrong number” outreach that can evolve into elaborate investment scams. Americans receive an average of 377 scam attempts a year, and Global Anti-Scam Alliance surveys show that text/SMS is the most reported method of outreach followed by email and phone calls. Artificial intelligence and automation allow for increasingly professionalized scam operations to rapidly scale up and adapt scam outreach, increasing both the frequency and sophistication of attempts as well as consumer fatigue and mistrust in SMS communications or unexpected phone calls. \n \n Join us for a discussion about how telecoms service providers can respond to block scam outreach before reaching consumers, such as using better technologies to improve identification of spoofed calls or run live analysis on the line to identify scams in action, or security protocols such as enhanced due diligence. \n \n This event is the first in a series of dialogues sponsored by Google on how innovative technical responses and improving industry best practices can help stem the scourge of online scams.

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Host or Publisher The Stimson Center