Develop Your Customer Service Expertise 1 Day Workshop in Tallahassee, FL

Schedule

Tue Jul 23 2024 at 09:00 am to Thu Dec 05 2024 at 05:00 pm

UTC-04:00

Location

For venue details, reach us at [email protected] or call us at +1 469 666 9332 | Tallahassee, FL

Advertisement
Join us for a fun and engaging workshop, where we'll dive into the art of providing excellent customer service in just one day.
About this Event

Develop Your Customer Service Expertise 1 Day Workshop

Join us for a day of learning and growth at our Customer Service Excellence workshop. This in-person event will equip you with valuable skills and insights to delight your customers.

Course Overview:

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery Format: Classroom (Food and Beverages included)

Course Description:

Turn customer interactions into positive experiences with this comprehensive customer service essentials training. This course equips you with the knowledge and skills to build trust, resolve issues effectively, and foster long-term customer loyalty.

Develop Your Customer Service Expertise:

  • Master the Fundamentals: Evaluate your approach to customer service and gain a solid understanding of its impact on business success.
  • Communication Powerhouse: Hone your verbal and vocal skills to create a professional and approachable demeanor.
  • Conflict Resolution Champion: Learn effective techniques to handle customer complaints and navigate challenging situations with confidence.
  • Building Rapport: Discover how to connect with customers on a personal level and establish strong relationships.
  • Golden Rules Revealed: Unlock the secrets to exceptional customer service and consistently exceed expectations.

Agenda:

  • Customer Service Fundamentals
  • Communication Skills for Customer Service
  • Handling Difficult Situations
  • Building Customer Loyalty
  • Golden Rules
  • Course Wrap-Up & Q&A

Course Benefits:

  • Confident & Consistent Service: Develop a customer-centric mindset and deliver exceptional service every time.
  • Communication Mastery: Connect with customers through effective communication techniques.
  • Customer Loyalty Champion: Learn strategies to build lasting customer relationships and drive loyalty.
  • Problem-Solving Prowess: Gain the skills to address customer concerns positively and efficiently.

Who Should Attend:

This course is ideal for anyone who interacts with customers, regardless of experience level.

Certification:

Upon successful completion of the training, you will receive a course completion certificate from Mangates.


Choosing onsite training for your team not only provides a customized, convenient, and cost-effective learning experience but also fosters team cohesion and immediate application of new skills, driving long-term benefits for your organization.


  • Customer Feedback and Insights: Effective customer service teams directly interact with customers, gathering valuable feedback and insights into their needs, preferences, and pain points. This information is crucial for product development, marketing strategies, and overall business growth.
  • Enhanced Customer Satisfaction: When customers receive prompt, helpful, and courteous service, they are more likely to be satisfied with their experience. Satisfied customers are loyal customers, leading to repeat business and positive word-of-mouth referrals.
  • Brand Reputation: A strong customer service reputation enhances the overall brand image. Organizations known for excellent customer service build trust and credibility in the marketplace, attracting more customers and opportunities for growth.
  • Employee Engagement and Satisfaction: Engaged and satisfied employees are more likely to deliver exceptional customer service. When employees feel supported and valued in their roles, they are motivated to contribute positively to the team’s success.
  • Continuous Improvement: Customer service teams are often at the forefront of identifying areas for improvement within the organization. By addressing customer concerns and adapting to changing market demands, teams contribute to continuous improvement and innovation.
  • Competitive Advantage: In today’s competitive landscape, exceptional customer service can be a key differentiator. Organizations that prioritize customer satisfaction and service excellence stand out from competitors, attracting more business and retaining a loyal customer base.
  • Revenue Growth: Ultimately, satisfied customers lead to increased sales and revenue. By focusing on delivering value through superior customer service, teams directly contribute to the financial success and sustainable growth of the organization.

In conclusion, customer service is not just a benefit but a critical component for teams to thrive and grow within an organization. It fosters a customer-centric culture, drives innovation, and ultimately contributes to long-term success and profitability.

To host the session for your group on-site, enquire us at [email protected]

Advertisement

Where is it happening?

For venue details, reach us at [email protected] or call us at +1 469 666 9332, Tallahassee, United States

Event Location & Nearby Stays:

Tickets

USD 618.81 to USD 826.21

Mangates

Host or Publisher Mangates

It's more fun with friends. Share with friends

Discover More Events in Tallahassee

Tallahassee, FL Speed Mingle Networking Experience
Thu Nov 21 2024 at 06:30 pm Tallahassee, FL Speed Mingle Networking Experience

Tallahassee,Tallahassee,32301,US

SPEED-DATING BUSINESS
Science Night Season 2024-2025
Thu Nov 21 2024 at 06:30 pm Science Night Season 2024-2025

LeRoy Collins Leon County Public Library System

Tallahassee, FL Speed Mingle Networking Experience
Thu Nov 21 2024 at 06:30 pm Tallahassee, FL Speed Mingle Networking Experience

Tallahassee, FL Speed Mingle Events

BUSINESS SPEED-DATING
Thursday Night Live @TheStudio Mellow Ruckus feat. Justice Michael
Thu Nov 21 2024 at 07:00 pm Thursday Night Live @TheStudio Mellow Ruckus feat. Justice Michael

2957 Capital Park Dr

ENTERTAINMENT MUSIC
Monster A-Go-Go & "Manos" The Hands of Fate: MST3K Thursday
Thu Nov 21 2024 at 07:30 pm Monster A-Go-Go & "Manos" The Hands of Fate: MST3K Thursday

636-1 Railroad Square, Tallahassee, FL

COMEDY ENTERTAINMENT
Under the Radar: The Yeah Babys, Last Resort, Weatherboys,Banquet @ 926 Bar
Thu Nov 21 2024 at 08:30 pm Under the Radar: The Yeah Babys, Last Resort, Weatherboys,Banquet @ 926 Bar

926 Bar & Grill

MUSIC ENTERTAINMENT
KAOS: FSU Homecoming Kick-Off
Thu Nov 21 2024 at 10:00 pm KAOS: FSU Homecoming Kick-Off

The Tally Strip

Tallahassee, FL ServSafe\u00ae Food Protection Manager Certification Program
Tue Aug 03 2021 at 09:00 am Tallahassee, FL ServSafe® Food Protection Manager Certification Program

Drury Plaza Hotel Tallahassee

WORKSHOPS CALENDAR
How to Reset to Your Superwoman's 'SELF'! - Tallahassee
Tue Apr 19 2022 at 02:00 pm How to Reset to Your Superwoman's 'SELF'! - Tallahassee

Tallahassee

WORKSHOPS HEALTH-WELLNESS
How The Top 1% Of Leaders Manage Their Time Like Clockwork Using T5 System
Tue Sep 13 2022 at 04:30 pm How The Top 1% Of Leaders Manage Their Time Like Clockwork Using T5 System

Tallahassee

WORKSHOPS
Afraid Of Public Speaking? FREE Virtual class to Banish Anxiety and Fears
Tue Dec 27 2022 at 03:00 pm Afraid Of Public Speaking? FREE Virtual class to Banish Anxiety and Fears

Tallahassee

PUBLIC-SPEAKING WORKSHOPS
Learn to 3D Print
Sat Jan 14 2023 at 12:00 pm Learn to 3D Print

2818 Industrial Plaza Dr suite h

WORKSHOPS
Glowforge Intro Class
Tue Feb 14 2023 at 05:00 pm Glowforge Intro Class

Making Awesome Tallahassee

WORKSHOPS
Heart Centered Business Creation for Wellness Practitioners & Coaches
Wed Mar 01 2023 at 12:00 pm Heart Centered Business Creation for Wellness Practitioners & Coaches

Tallahassee

HEALTH-WELLNESS WORKSHOPS
Overcome Dating Anxiety by Mastering Your Mind - Dating Confidence for Men
Mon Apr 24 2023 at 08:00 pm Overcome Dating Anxiety by Mastering Your Mind - Dating Confidence for Men

Tallahassee

WORKSHOPS ART
Cricut Basics
Wed May 17 2023 at 06:00 pm Cricut Basics

Making Awesome Tallahassee

WORKSHOPS
Learn to Launch: A MasterClass for Entrepreneurs - Tallahassee
Wed Aug 23 2023 at 02:00 pm Learn to Launch: A MasterClass for Entrepreneurs - Tallahassee

Virtual via Zoom

BUSINESS WORKSHOPS
Tallahassee, FL Food Protection Manager Certification
Wed Aug 30 2023 at 09:00 am Tallahassee, FL Food Protection Manager Certification

Tallahassee, FL Training Center

WORKSHOPS CALENDAR
Private french classes
Sun Oct 01 2023 at 09:00 am Private french classes

2545 Blairstone Pines Dr

WORKSHOPS

What's Happening Next in Tallahassee?

Discover Tallahassee Events