Develop Your Customer Service Expertise 1 Day Workshop in Roseville, CA

Schedule

Tue Jul 23 2024 at 09:00 am to Thu Dec 05 2024 at 05:00 pm

UTC-07:00

Location

For venue details, reach us at [email protected] or call us at +1 469 666 9332 | Roseville, CA

Advertisement
Join us for a fun and engaging workshop, where we'll dive into the art of providing excellent customer service in just one day.
About this Event

Develop Your Customer Service Expertise 1 Day Workshop.

Join us for a day of learning and growth at our Customer Service Excellence workshop. This in-person event will equip you with valuable skills and insights to delight your customers.

Course Overview:

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery Format: Classroom (Food and Beverages included)

Course Description:

Turn customer interactions into positive experiences with this comprehensive customer service essentials training. This course equips you with the knowledge and skills to build trust, resolve issues effectively, and foster long-term customer loyalty.

Develop Your Customer Service Expertise:

  • Master the Fundamentals: Evaluate your approach to customer service and gain a solid understanding of its impact on business success.
  • Communication Powerhouse: Hone your verbal and vocal skills to create a professional and approachable demeanor.
  • Conflict Resolution Champion: Learn effective techniques to handle customer complaints and navigate challenging situations with confidence.
  • Building Rapport: Discover how to connect with customers on a personal level and establish strong relationships.
  • Golden Rules Revealed: Unlock the secrets to exceptional customer service and consistently exceed expectations.

Agenda:

  • Customer Service Fundamentals
  • Communication Skills for Customer Service
  • Handling Difficult Situations
  • Building Customer Loyalty
  • Golden Rules
  • Course Wrap-Up & Q&A

Course Benefits:

  • Confident & Consistent Service: Develop a customer-centric mindset and deliver exceptional service every time.
  • Communication Mastery: Connect with customers through effective communication techniques.
  • Customer Loyalty Champion: Learn strategies to build lasting customer relationships and drive loyalty.
  • Problem-Solving Prowess: Gain the skills to address customer concerns positively and efficiently.

Who Should Attend:

This course is ideal for anyone who interacts with customers, regardless of experience level.

Certification:

Upon successful completion of the training, you will receive a course completion certificate from Mangates.


Choosing onsite training for your team not only provides a customized, convenient, and cost-effective learning experience but also fosters team cohesion and immediate application of new skills, driving long-term benefits for your organization.


  • Customer Feedback and Insights: Effective customer service teams directly interact with customers, gathering valuable feedback and insights into their needs, preferences, and pain points. This information is crucial for product development, marketing strategies, and overall business growth.
  • Enhanced Customer Satisfaction: When customers receive prompt, helpful, and courteous service, they are more likely to be satisfied with their experience. Satisfied customers are loyal customers, leading to repeat business and positive word-of-mouth referrals.
  • Brand Reputation: A strong customer service reputation enhances the overall brand image. Organizations known for excellent customer service build trust and credibility in the marketplace, attracting more customers and opportunities for growth.
  • Employee Engagement and Satisfaction: Engaged and satisfied employees are more likely to deliver exceptional customer service. When employees feel supported and valued in their roles, they are motivated to contribute positively to the team’s success.
  • Continuous Improvement: Customer service teams are often at the forefront of identifying areas for improvement within the organization. By addressing customer concerns and adapting to changing market demands, teams contribute to continuous improvement and innovation.
  • Competitive Advantage: In today’s competitive landscape, exceptional customer service can be a key differentiator. Organizations that prioritize customer satisfaction and service excellence stand out from competitors, attracting more business and retaining a loyal customer base.
  • Revenue Growth: Ultimately, satisfied customers lead to increased sales and revenue. By focusing on delivering value through superior customer service, teams directly contribute to the financial success and sustainable growth of the organization.

In conclusion, customer service is not just a benefit but a critical component for teams to thrive and grow within an organization. It fosters a customer-centric culture, drives innovation, and ultimately contributes to long-term success and profitability.

To host the session for your group on-site, enquire us at [email protected]

Advertisement

Where is it happening?

For venue details, reach us at [email protected] or call us at +1 469 666 9332, Roseville, United States

Event Location & Nearby Stays:

Tickets

USD 618.81 to USD 826.21

Mangates

Host or Publisher Mangates

It's more fun with friends. Share with friends

Discover More Events in Roseville

Sebastian Bach
Wed Nov 20 2024 at 08:00 pm Sebastian Bach

Goldfield Trading Post - Roseville

BUSINESS ENTERTAINMENT
Proactive, Personal Safety for Realtors
Thu Nov 21 2024 at 10:00 am Proactive, Personal Safety for Realtors

915 Highland Pointe Dr suite 250

WORKSHOPS
Oakmont of Westpark: Fall Vendor Fair
Thu Nov 21 2024 at 10:00 am Oakmont of Westpark: Fall Vendor Fair

2400 Pleasant Grove Blvd

SHOPPING HOLIDAY
Cousins Maine Lobster in Roseville, Dirt Busters Car Wash
Thu Nov 21 2024 at 11:30 am Cousins Maine Lobster in Roseville, Dirt Busters Car Wash

3995 Douglas Blvd, Roseville, CA 95661

Charming Winter Window Paint & Sip Experience!
Thu Nov 21 2024 at 05:00 pm Charming Winter Window Paint & Sip Experience!

1201 Orlando Avenue,Roseville,95661,US

ART FINE-ARTS
Estate Planning Essentials: Probate & The Power of Trusts
Thu Nov 21 2024 at 05:30 pm Estate Planning Essentials: Probate & The Power of Trusts

McCoy Fatula, APC

FREE workshop: Pruning with Purpose
Thu Nov 21 2024 at 06:00 pm FREE workshop: Pruning with Purpose

Roseville Utility Exploration Center

WORKSHOPS
Maximizing Growth and Eliminating Risk
Thu Nov 21 2024 at 06:00 pm Maximizing Growth and Eliminating Risk

Maidu Community Center

BUSINESS
ServSafe\u00ae Manager Class and Exam Session- ROSEVILLE
Wed Jan 25 2017 at 09:00 am ServSafe® Manager Class and Exam Session- ROSEVILLE

PILLARS OF FOOD SAFETY TRAINING CENTER

WORKSHOPS VIRTUAL
Placer County Second Saturday Divorce Workshop
Sat Jan 08 2022 at 09:00 am Placer County Second Saturday Divorce Workshop

Office of Steve Fatula

WORKSHOPS HEALTH-WELLNESS
Keller Williams Roseville Career Night
Thu Sep 29 2022 at 06:00 pm Keller Williams Roseville Career Night

Keller Williams Realty - Roseville

WORKSHOPS
How The Top 1% Of Leaders Manage Their Time Like Clockwork Using T5 System
Sun Oct 02 2022 at 07:00 pm How The Top 1% Of Leaders Manage Their Time Like Clockwork Using T5 System

Roseville

WORKSHOPS
A Midweek Mini Retreat to get Unstuck (Roseville)
Tue Jan 09 2024 at 09:00 am A Midweek Mini Retreat to get Unstuck (Roseville)

Roseville

WORKSHOPS ART
Pranayama Breathing Free Class \u2022 Roseville
Wed Apr 03 2024 at 10:00 am Pranayama Breathing Free Class • Roseville

Soul Dimension

HEALTH-WELLNESS WORKSHOPS
Bereavement Support Group\/Griefshare (1st\/3rd Fridays)
Fri Apr 05 2024 at 10:00 am Bereavement Support Group/Griefshare (1st/3rd Fridays)

Saint John's Episcopal Church

NONPROFIT WORKSHOPS
PMP Exam Prep Training Course in Roseville, CA
Tue Apr 23 2024 at 07:00 am PMP Exam Prep Training Course in Roseville, CA

3017 Douglas Blvd

WORKSHOPS NONPROFIT
PMP Exam Preparation Training Classroom Course in Roseville, CA
Tue Apr 23 2024 at 07:00 am PMP Exam Preparation Training Classroom Course in Roseville, CA

3017 Douglas Blvd

WORKSHOPS NONPROFIT
PMP Exam Prep Bootcamp in Roseville, CA
Tue May 28 2024 at 07:00 am PMP Exam Prep Bootcamp in Roseville, CA

3017 Douglas Blvd

WORKSHOPS NONPROFIT
Confirmed PMP exam prep workshop in Roseville, CA
Tue May 28 2024 at 07:00 am Confirmed PMP exam prep workshop in Roseville, CA

3017 Douglas Blvd

WORKSHOPS NONPROFIT
Confirmed 4 Day PMP Bootcamp In Roseville, CA
Tue May 28 2024 at 07:00 am Confirmed 4 Day PMP Bootcamp In Roseville, CA

3017 Douglas Blvd

WORKSHOPS NONPROFIT

What's Happening Next in Roseville?

Discover Roseville Events