Decisions by Design: Building Value Through Better Data

Welcome to Decisions by Design – a conference created to challenge, inspire, and equip professionals working at the intersection of IT Asset Management (ITAM) and IT Service Management (ITSM).

In an era defined by complexity, compliance pressures, and rapid technological evolution, this event provides a crucial space to reflect on how intentional, well-informed decisions shape the success and sustainability of our IT environments. "Design" is more than aesthetics—it’s about purpose, structure, and strategic clarity. And in ITAM and ITSM, decisions made by design can make the difference between reactive operations and resilient, value-generating ecosystems.

Whether you’re governing software usage, managing cloud costs, handling supplier risks, or underpinning seamless service delivery, the principles of design-thinking—clarity, coherence, adaptability—are essential to getting it right.

You’ll hear from professionals who have tackled thorny issues like shadow IT, audit defence, lifecycle planning, and service configuration.

You’ll gain insight into how governance, risk, and compliance can be humanised and harmonised with operational workflows.

And above all, you’ll have the chance to question, learn, and connect.

Whether you're a strategic leader, a technical implementer, or an emerging practitioner, Decisions by Design is your opportunity to pause and reframe the way you manage and deliver IT. Because better decisions - by design - lead to better outcomes, for your teams, your business, and your customers.

Agenda

(Prices stated are inclusive of VAT and fees)

• BCS members: £65.00
• Non-members: £115.00
• Students: £15.00

A refund, excluding fees, will be issued if a cancellation request is received within 14 days of the booking date or by noon on Tuesday, 27 February 2026. After this date, name substitutions will be allowed.

Our events are for adults aged 16 years and over.

BCS is a membership organisation. If you enjoy this event, please consider joining BCS. You’ll be very welcome. You’ll receive access to many exclusive career development tools, an introduction to a thriving professional community and also help us Make IT Good For Society. Join BCS today: https://www.bcs.org/membership/events

Please familiarise yourself with the Visitor Instructions for the BCS London Office.

Please note, if you have any accessibility needs, please let us know via [email protected] and we’ll work with you to make suitable arrangements.

For overseas delegates who wish to attend the event, please note that BCS does not issue invitation letters.

This event is brought to you by:

Service Management and IT Asset Management (SM-ITAM) SG

Know what’s Happening Next — before everyone else does.

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Host or Publisher BCS, The Chartered Institute for IT