De-escalation: the multi-tool of conflict resolution

In this 4-hour session, participants will learn De-Escalation techniques that can be effective in many interactions.

Over time we may become committed to behaviors that tend to escalate conflict. Specific measures can be taken to avoid such escalation. Increasing one's toolkit to include new options and therefor possess more conscious choices in our own actions, is always a worthy ideal.

Instruction objectives intend to equip attendees with the following and well beyond:

1. Fundamental truths of de-escalation.

2. Interactions where de-escalation may assist.

3. Safety while de-escalating.

4. Exploration of a critical decision-making model.

5. De-escalation model for crisis situations.

6. Communication strategies for seeking compliance.

7. What to do when De-escalation fails.

Know what’s Happening Next — before everyone else does.

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Host or Publisher City of Corpus Christi Learning Institute