De-escalation in Action
Schedule
Mon, 23 Mar, 2026 at 11:00 pm to Tue, 24 Mar, 2026 at 02:00 am
UTC+13:00Location
Bayleys Whanganui | Wanganui, MW
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When situations escalate, how they’re handled makes a difference.This is a focused 3-hour workshop on managing escalation and
communication under pressure.
The goal isn’t to avoid these moments. It’s to handle them well.
In this session, you’ll learn how to:
• Recognise early warning signs before situations escalate
• Respond calmly and confidently under pressure
• Maintain boundaries without inflaming tension
• Reset after difficult encounters
This workshop is suited to people who:
• Regularly deal with emotionally charged conversations
• Work in public facing or service roles
• Manage complaints or challenging behaviour
• Lead others through difficult moments
Our facilitators bring lived frontline experience and understand what it’s like when situations heat up. Our workshops are practical, engaging, and grounded in real world work.
Open to individuals and teams.
Investment: $275 per person
Group bookings and invoicing available, contact [email protected]
Register here: https://www.tuiaconnect.co.nz/service-page/de-escalation
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Where is it happening?
Bayleys Whanganui, 158 Wicksteed St, Wanganui, Whanganui 4500, New ZealandEvent Location & Nearby Stays:
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