CX Café 2026 | Creating the Ultimate Customer Experience
Advertisement
CX Café 2026 brings 100 senior customer experience leaders into one room in Johannesburg for two days of honest, practical conversation about what is actually working in CX, and what is not.
This is not a broadcast conference. It is capped at 100 delegates and built around café-style discussion: fireside chats, roundtables, and debates where you contribute, not just listen.
The room includes CX, CRM, EX, data, and product leaders from Nedbank, Absa, Discovery, Vodacom, BMW Group, Nando's, Sasol, Old Mutual, Capitec, and others. The value is as much in who you sit next to as who is on stage.
WHAT THE PROGRAMME COVERS
The agenda is built around the questions CX leaders are actually being asked in the boardroom:
• CX as a boardroom priority: how it is measured, reported, and held accountable at leadership level
• Operationalising a consistent customer journey across every channel
• Employee experience as a driver of customer experience
• Where AI is genuinely changing how CX is designed and delivered, and where it is not
• Voice of the customer at scale, without drowning in data
• The direct link between CX investment and revenue, retention, and growth
PRE-CONFERENCE WORKSHOPS (19 OCTOBER)
A smaller group, a full day of facilitated, hands-on work. Two sessions: operationalising the customer journey, and winning in the age of AI and synthetic attention. Workshops are a paid add-on when you register for the conference and cannot be purchased separately.
WHO SHOULD ATTEND
Senior leaders in CX, CRM, employee experience, operations, product, data, reputation, and loyalty. Chief Experience Officers, CCOs, and COOs who want a more holistic, commercial view of customer experience.
Places are limited to 100. Register at cx-cafe.co.za.
Hosted by Dalebrook Media, the team behind DataFest, Marketing Café, and Culture Café.
This is not a broadcast conference. It is capped at 100 delegates and built around café-style discussion: fireside chats, roundtables, and debates where you contribute, not just listen.
The room includes CX, CRM, EX, data, and product leaders from Nedbank, Absa, Discovery, Vodacom, BMW Group, Nando's, Sasol, Old Mutual, Capitec, and others. The value is as much in who you sit next to as who is on stage.
WHAT THE PROGRAMME COVERS
The agenda is built around the questions CX leaders are actually being asked in the boardroom:
• CX as a boardroom priority: how it is measured, reported, and held accountable at leadership level
• Operationalising a consistent customer journey across every channel
• Employee experience as a driver of customer experience
• Where AI is genuinely changing how CX is designed and delivered, and where it is not
• Voice of the customer at scale, without drowning in data
• The direct link between CX investment and revenue, retention, and growth
PRE-CONFERENCE WORKSHOPS (19 OCTOBER)
A smaller group, a full day of facilitated, hands-on work. Two sessions: operationalising the customer journey, and winning in the age of AI and synthetic attention. Workshops are a paid add-on when you register for the conference and cannot be purchased separately.
WHO SHOULD ATTEND
Senior leaders in CX, CRM, employee experience, operations, product, data, reputation, and loyalty. Chief Experience Officers, CCOs, and COOs who want a more holistic, commercial view of customer experience.
Places are limited to 100. Register at cx-cafe.co.za.
Hosted by Dalebrook Media, the team behind DataFest, Marketing Café, and Culture Café.
Advertisement
Where is it happening?
The Houghton Hotel, Lloys Ellis Avenue, Houghton Estate,Johannesburg, South Africa
Event Location & Nearby Stays:
Know what’s Happening Next — before everyone else does.
Host or PublisherDalebrook Media
