Customer Service Training

Please note this training opportunity is exclusive to LeedsBID levy paying businesses only.

This practical and engaging Customer Service Training is designed for anyone currently working in a customer-facing role who wishes to develop or refresh their customer service skills. Whether new to the position or experienced and seeking a confidence boost, this course equips delegates with the tools and techniques needed to deliver outstanding service and handle challenges with professionalism.

By the end of the course, participants will be able to:

• Understand the essential elements of excellent customer service
• Recognise and improve the customer journey and experience
• Use clear and effective communication in all interactions
• Confidently manage difficult customers and challenging situations
• Handle complaints with professionalism and empathy
• Apply practical techniques to manage time and workload efficiently

This course is designed to boost confidence, improve service interactions, and enhance overall customer satisfaction leading to improved customer loyalty and brand perception. Participants will leave with actionable skills and a renewed commitment to service excellence.

If you would like more information regarding this course or if you are unsure whether you work for a levy paying business, please contact [email protected]

Please note that due to the listed status of our building, there is no lift access available - we apologise for any inconvenience this may cause

Host or Publisher The Engine Room @ LeedsBID